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Customer Relationship Manager
hace 4 semanas
Customer Relationship Manager Apply locations: Bogota, Colombia Time type: Full time Posted on: Posted Yesterday Time left to apply: End Date: March 24, 2025 (5 days left to apply) Job requisition id: R1469240 Job Overview 50% of the role is to ensure overall client satisfaction as a prerequisite for further successful business development and 50% of the role is to secure and grow our base business revenue.
Essential Functions Under direct guidance, coordinates IQVIA sales, consulting, service, and business line activity to ensure that client needs are met following an account plan to achieve IQVIA budget and client satisfaction targets.
Client Service Represents IQVIA to the client and the client to IQVIA in all service and sales related activity.
Manages basic accounts (approximately 2 to 3).
Builds client relationships across the client organization, including Business Insiders.
Resolves 1st line service issues and coordinates 2nd line support issues with the service teams.
Ensures thorough service reviews and transaction surveys that service agreements, contract specifications, and product deliverables meet clients' specifications, including timeliness and quality.
Sales Secures renewal contracts.
Establishes a tactical and strategic understanding of the client's business issues and assists with developing a compelling solution using appropriate IQVIA products and services.
Assists with the coordination of business development and service activity with the Account Director, Sales, Consulting and Service Specialists to validate opportunities to achieve account plan, revenue, and client satisfaction targets.
Assists with the development of strategy for expanding the scope of existing contracts and identifying new business and win-back opportunities.
Qualifications Bachelor's Degree Required.
Two (2) to five (5) years relevant sales or account management experience and/or solution sales management experience (preferred).
Some knowledge of IQVIA offerings, client account management, IQVIA information solutions/consulting services portfolio, and the pharmaceutical industry.
Account Development / Management Skills, Analytical Skills, Communication Skills, Marketplace and Industry Knowledge, Negotiating Skills, Relationship Building Skills, Servicing Skills.
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