Customer Experience Specialist

Celerity Fiber S.A.S (Colombia Office) is seeking a highly motivated and customer-centric individual to join our team in Cali as a Customer Experience Specialist.As a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth.If you are passionate about delivering outstanding service, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply.Responsibilities: Record and process confidential customer information, including payments and account creation.Handle assigned calls and provide support for service operations.Respond promptly to customer inquiries and proactively resolve complaints.Demonstrate in-depth product knowledge to offer effective customer support.Process orders, forms, requests, and maintain accurate records of customer interactions.Contact potential customers via phone and email, utilizing CRM tools for follow-ups.Conduct Cross-Selling and Up-Selling to maximize sales opportunities.Report weekly on sales goals, objectives, and achievements.Attend training sessions to stay updated on new products and service offerings.Proactively inform customers about new products, services, and company policies.Requirements: Previous experience in customer service and/or sales roles is preferred.Advanced English Level (C1) Empathetic and customer-focused mindset.Detail-oriented with excellent organizational skills.Proficiency in using CRM systems and other relevant software.Willingness to adapt to a fast-paced and dynamic work environment.About us: Headquartered in Miami, Florida, Celerity Fiber is a private cable operator and Internet Service provider of broadband and telecommunications services, founded on the pillars of relentless customer service and revolutionary Fiber internet service with best-in-class practices.Decades of experience building and managing projects and networks in partnership with major cable and telecom providers have allowed us to offer our properties the optimal infrastructure to residential and commercial customers, helping transform their homes and work spaces for today's connectivity demands and tomorrow's technology advancements.Celerity Fiber networks allow us to offer residential services that include gigabit-speed internet, cloud-based IPTV video, streaming video services, and digital telephone services.Additionally, multi-gigabit capabilities offer commercial customers fast and reliable service with an array of scalable solutions with next-generation cloud-powered features for any size business.From inception, our focus has been to provide the most relevant technology, through Fiber to the Home systems, to deliver comprehensive video, internet, & telephone service to our target customers that range from gated communities, condominiums, apartments, RV resorts, rural areas, and to include, student housing, free-to-guest hospitality or healthcare, and commercial businesses.Most Celerity Fiber communities benefit from customized bulk contract pricing, fiber-optic technology, onsite training, and unparalleled support, but we also offer retail services on a property-by-property basis.Celerity Fiber has built and manages over 1500 properties nationwide, bringing services to over 150,000 doors and over 50,000 hotel rooms, and continues to reinvest in technology, back-office support, nationwide expansion, our community, and the people who serve our clients.Powered by JazzHR