Technical Support Engineer

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small.
Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers.
We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
The Impact of Technical Support Engineer to Coupa: As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.
In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.
What You Will Do: Answer 'how to' technical and application configuration questions to our enterprise customers Assist in troubleshooting 1st and 2nd level technical issues Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success Be responsible for customer production environments Build 'knowledge articles' in Coupa's knowledge base for customers' use What You'll Bring to Coupa: Excellent written and verbal communication skills Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML) Ability to articulate solutions to complex technical problems clearly and simply Experience working directly with external customers in a support environment, preferably in an enterprise software setting At Coupa, we celebrate diversity and recognize its value to our customers and employees.
Coupa is proud to be an equal-opportunity workplace and affirmative-action employer.
All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
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