Customer Onboarding Analyst
hace 3 semanas
As a world class asset-based carrier, Charger Logistics specializes in delivering assets, on time and on budget.
With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.
Logistics services and management is a functionality within the business that will never disappear.
For every truck on the road, there is a professional driver and teams of support staff ranging from logistics management, driver management, safety, and maintenance to support that unit.
Our team is ever expanding, and we are looking to develop the next leaders in the logistics space.
We offer the opportunity to learn and grow within this industry.
The individual will focus on sourcing, qualifying, and managing new carriers.
In this role, the successful candidate will develop relationships with new carriers, identify their strengths, match their available capacity with existing lane needs, as well as negotiate rates and contracts.
In addition, will be responsible for delivering results by maximizing carrier relationships, reducing cost, improving service, and increasing carrier capacity.
Responsibilities: Provide a comprehensive introduction to the product or service to the new customers Guide customers through the setup process for a product or service Answer any questions the customer may have about the product, service, or company Provide training and demonstrations to the customer to ensure they understand how to use the product or service Keep track of customer progress and follow up regularly to ensure customer satisfaction Work closely with the sales and customer service teams to provide seamless transition for customers Identify potential problems and escalate them to the relevant teams Gather feedback from customers to help improve the onboarding process Document customer interactions and experiences to aid in customer success strategy development Assist in product development by providing customer feedback to the product team Requirements: Bachelor's degree required.
Preferably in Logistics, Transportation, or Supply Chain Management.
Minimum 2-3 years of experience in logistics, transportation, supply chain management, brokerage.
Experience working with clients and similar roles.
Experience working in a TMS and/or CRM.
Competency in Microsoft Office and Google applications.
Excellent interpersonal and customer service skills; must have the ability to work as part of a team in a collaborative environment.
Excellent verbal and written communication skills; must be able to communicate effectively via email, phone, and during face to face meetings.
Ability to work in a fast paced environment.
Ability to exercise judgment and discretion and function independently, within authorized limits.
Benefits: Competitive Salary Career Growth Seniority Level Associate Employment Type Full-time Job Function Other Industries Truck Transportation #J-18808-Ljbffr
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Bogotá, Bogotá D.E., Colombia Charger Logistics Inc A tiempo completoAs a world class asset-based carrier, Charger Logistics specializes in delivering assets, on time and on budget.With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.Logistics services and management is a functionality within the business that will...
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