Senior Business Value Specialist
hace 4 semanas
Senior Business Value Specialist
Senior Business Value SpecialistApply locations: Bogota, Colombia
Time type: Full time
Posted on: Posted 4 Days Ago
Job requisition id: JR106973
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
Join the team and create the future of customer experience together.
Area of Coverage: NOLA region
Preferred Location: Bogotá, Colombia
Reporting To: Mike McClelland, Senior Global Director, Business Value Specialists.
Are you interested in working for a global enterprise software company to create and deliver our vision for the future of experience delivery under a Total Experience Vision?
We are seeking a dynamic, creative, resourceful, and motivated individual to join our team as a Business Value Specialist, focused on the business value derived from AI-driven experience orchestration solutions.
In this role, you will assess, quantify, and communicate the impact of our cloud solutions on our clients' business objectives.
About the Job: As a Business Value Specialist focused on the Northern LATAM market, you will be responsible for connecting customer experience delivery requirements to the vision of what is possible, and to the outcomes delivered by our platform and our marketplace platform and solutions.
You will do so by workshopping the journey with the customer, finding the moments of truth, quantifying the stakes, and telling the end-to-end story that makes acting an imperative supported by value benchmarking and quantitative discovery methodologies.
Success will be measured by differential win rates when you are engaged as well as bookings growth and satisfaction scores.
About You: You are an ambitious and results-driven professional with a passion for exploring the intersection of technology and business.Your expertise lies in AI, CCaaS, and Experience Orchestration solutions, dedicated to unraveling the immense potential that these technologies hold in revolutionizing customer experiences.With a solid educational background in Business and a keen interest in emerging technologies, you bring a fresh perspective to the dynamic landscape of experience delivery.You thrive on the opportunity to conduct value assessments, collaborating closely with clients and internal teams to understand unique business objectives.In addition to your technical acumen, you are a strong communicator with excellent presentation skills, enjoying collaboration with cross-functional teams to align on strategies that effectively communicate the business value of cloud solutions.You are excited about the transformative power of experience solutions and eager to contribute to the success of our clients by unlocking the full potential of customer experiences in the digital era.Responsibilities: Collaborate with clients and internal teams to understand their business challenges and objectives related to customer experience.Conduct thorough assessments to identify and evaluate the potential value of modern experience solutions in addressing these challenges.Contribute to the ongoing development of methodologies to quantify the business impact of potential solutions on key performance indicators (KPIs) such as customer satisfaction, efficiency, and revenue growth.Utilize data analytics and financial modeling to demonstrate the total cost of ownership and/or the return on investment for clients.Translate complex requirements and data into clear and compelling insights for both technical and non-technical stakeholders.Craft and deliver visually engaging presentations that effectively communicate the business value of journeys and experience designs.Work closely with sales, service, industry, and innovation teams to align on messaging and value propositions of experience orchestration solutions.Lead and provide support in client meetings and presentations to effectively communicate the business value of our offerings.Stay informed about industry trends, best practices, and emerging technologies related to CCaaS, AI, and customer experience solutions.Experience Delivery Background and Requirements: Bachelor's degree in business, marketing, or a related field.5-7 years previous experience in customer-facing business financial analysis, customer experience consulting, or solution consulting on technology-related projects required.Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.Excellent communication and presentation skills with a focus on audience engagement.Ability to work collaboratively in a fast-paced global environment.Knowledge and experience with people-centric design, journey mapping, and workshop facilitation.Spanish and English proficiency required; Portuguese proficiency desired but not required.Based in Colombia with the ability to travel for business priorities, up to 50%.
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