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*This is a remote job, any applicants based in Latin America are welcome to apply* *Please send your resume in English* Company Overview Price Benowitz, LLP is a dynamic mid-sized law firm headquartered in Washington, D.C., with offices across Maryland, Virginia, South Carolina, Florida, and Illinois.
Our practice areas include criminal defense, personal injury, medical malpractice, family law, and trusts and estates.
We are committed to our core values of Passion, Integrity, and Excellence, and we invite motivated professionals with a positive attitude to apply.
Job Summary Price Benowitz LLP is looking for a highly skilled and experienced Level 3 Technical Support Engineer to join our team in a fully remote capacity.
This role focuses on handling complex technical issues that are escalated from L1 and L2 support teams.
You will work closely with engineering, development, and infrastructure teams to ensure fast resolution of high-priority incidents, root cause analysis, and long-term solutions.
This is a hands-on technical role requiring deep troubleshooting skills, excellent communication, and a customer-first mindset.
Responsibilities Serve as the final escalation point for all technical issues.
Diagnose and resolve complex technical issues related to (software, hardware, network, cloud, security, etc.).
Collaborate with internal teams (Tech Support Specialist, Operations and CRM developers) for issue resolution and product improvements.
Analyze logs, monitor system performance, and perform root cause analysis (RCA) for critical incidents.
Create and maintain technical documentation, knowledge base articles, and runbooks.
Proactively identify potential problems and propose preventive measures.
Mentor and support L1 and L2 support staff through training and documentation.
Contribute to continuous improvement initiatives within the support process and system architecture.
Qualifications and Skills Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
5+ years of experience in technical support, IT operations, or system administration (MS Server).
Advanced knowledge of: Operating Systems: Windows, Linux/Unix.
Networking: TCP/IP, DNS, VPN, Firewalls.
Cloud Platforms: AWS, Azure, Microsoft Entra ID, GCP (preferred).
Strong analytical, problem-solving, and communication skills.
Ability to manage multiple high-priority issues in a fast-paced environment.
Preferred Qualifications Industry certifications (e.g., AWS Certified Solutions, Microsoft Certified, CompTIA Network+/Security+).
Experience working in ITIL or similar framework environments.
Prior experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk, Zoho).
Scripting: Bash, PowerShell, Python (a plus).
Compensation $9-$10 per hour.
The candidate's placement within the stated compensation range will be determined at Price Benowitz's discretion, based on skill set, years of experience, and credentials.
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