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Customer Experience Analyst
hace 1 mes
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets.
We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices.
Here, there'll be no average day for you.
Ready to Press Play on Potential?
Let's start with the role We seek a Customer Experience Analyst to analyze customer data, uncover insights, and collaborate with cross-functional teams to implement strategies that enhance customer journeys and drive satisfaction.
Leverage your analytical skills to make a real impact and shape the future of our customer interactions.
Asa Customer Experience Analyst, you will: Prepare and execute customer research by using various techniques (customer interviews, online surveys, focus groups, etc.).
Track external and internal events and industry changes that may affect customer satisfaction and proactively assess potential impacts.
Actively engage with customers and analyze customer feedback to create reports related to customer voice.
Serve as a project officer to deliver specific tasks/projects assigned and related to Customer Satisfaction.
Evaluate the success and long-term impact of implemented changes by installing and monitoring appropriate control metrics (CSAT/CES).
Investigate issues reported by our customers, analyze, communicate and follow up on key findings with various stakeholders.
Collaborate with other divisions / teams to resolve customer pain points in an efficient way.
Proactively identify improvement areas to enhance customer experience and operational efficiency.
Detect pain points in current internal processes, products and tools and initiate solutions and process refinements.
What you'll bring: Bachelor's Degree in Business, Marketing or related field Previous experience in Customer Experience, User Experience, or Design Experience roles.
Proficiency in English (mandatory).
Excellent communication and presentation skills.
Basic knowledge of data analysis.
Location Team Hybrid way of working A buddy will support you with your onboarding Private health insurance for you & your family Monthly meal allowance Unlimited access to Udemy & continuous training Recruitment Privacy Notice Regarding the data you share with us, you may find and read our recruitment privacy notice here .
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