B2C Sales Representative

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completo

LOOKING FOR STELLAR TOP CANDIDATES Position: B2C Sales Representative (Pre-Planning) Working Hours: Remote (Pacific Time Hours)Salary: Philippines: $1,100 - 1,600 Latin America: $1,900 - 2,400 (depending on client's final offer) About the Client:We're reshaping how families plan for end-of-life—with compassion, clarity, and care.
In just over a year, we've supported thousands of families nationwide, and our pre-planning service is now one of our fastest-growing areas.
Business Model Online funeral home focusing on transparency, hospitality, and value-oriented pricing Two types of customers: "at-need" (immediate service) and pre-planning (insurance-like product) Median sales cycle: ~2 weeks, but can extend to months Pre-planning sales involve educating customers on a sensitive topic (mortality) About the Role:As a Pre-Planning Sales Representative, you'll help families make proactive decisions about funeral and cremation arrangements—locking in today's pricing, documenting their wishes, and easing future stress for loved ones.
Some conversations are consultative; others convert quickly.
You'll need empathy, urgency, and structure to succeed in this remote, consumer-facing / B2C sales role.You'll manage a pipeline of current and past inbound leads and play a critical role in helping families plan ahead—removing uncertainty and offering peace of mind when it matters most.
Focus on Pre-planning sales ("vitamin" vs. "painkiller" approach) Primarily inbound leads, with outbound follow-up Requires sensitivity, authenticity, and non-aggressive engagement Role Responsibilities: Own the Sales Pipeline Manage a high-volume funnel of 300+ leads/month Convert at least 40% of leads using soft-close techniques and compelling follow-ups Leverage calls, texts, and emails to nurture leads over longer decision cycles Upsell value-added offerings to increase average order value Build Trust Through Expertise and Empathy Establish yourself as a credible, compassionate guide for families navigating pre-planning Communicate the benefits of pre-planning in simple, compelling terms Use a consultative approach to match families with the right options Build rapport quickly and handle objections with care—not pressure Collaborate and Scale Share learnings and feedback to improve sales scripts, tools, and messaging Participate in pipeline reviews and strategy sessions Support onboarding and mentoring of new team members as we grow Requirements: 2+ years of consultative B2C sales experience in long-cycle environments (e.g., insurance, financial planning, senior living) A persuasive yet empathetic communication style—confident, warm, and expert Proven ability to manage a high-volume pipeline with consistent follow-through Skilled in objection handling and guiding uncertain prospects toward action Self-starter mindset with strong organization and autonomy A deep belief in the mission and a desire to help others through meaningful work Why Join us?
Make a Real Impact: Help families make thoughtful, future-focused decisions during an emotionally sensitive time Shape an Industry: Bring innovation, clarity, and compassion to a space ready for change Grow with Us: Join at a pivotal time with opportunities to influence strategy, process, and culture Fully Remote: Work from anywhere with a mission-driven, high-autonomy teamNOTE: We prioritize the processing of one application at a time.
If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

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