Technical Account Manager

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Remotely Talents A tiempo completo

Position SummaryWe're looking for a Technical Account Manager (TAM) with a solid technical foundation and a passion for eCommerce to join our growing team.
In this role, you'll act as a strategic partner to our merchant clients—helping them integrate with our SaaS platform, solve technical challenges, and unlock new opportunities for growth.You'll take ownership of onboarding, provide expert guidance throughout the customer journey, and ensure a smooth, high-quality experience that builds long-term relationships.
If you're someone who enjoys translating technical know-how into real business value, this is the role for you.Key ResponsibilitiesAct as the primary technical point of contact for eCommerce merchants throughout onboarding and ongoing partnership.
Lead merchants through end-to-end technical integration—including API configuration, platform setup, third-party app connections, and storefront implementation.Conduct technical discovery sessions to understand merchant workflows, systems, and unique business use cases.
Troubleshoot and resolve integration issues, collaborating closely with internal teams such as Support, Product, and Engineering.Partner with Customer Success Managers to deliver a seamless, unified merchant experience and help clients achieve their desired outcomes.
Deliver tailored training and technical walkthroughs for various merchant teams, including developers, operations, and technical stakeholders.
Maintain accurate and detailed technical documentation for each merchant, including setup processes, integration notes, and troubleshooting logs.
Represent the voice of the customer in technical discussions, advocating for merchant needs and providing input into product development and roadmap planning.
Stay up to date with the latest in eCommerce technology, tools, and best practices to provide proactive guidance and strategic recommendations to clients.Required qualifications3+ years of experience in a Technical Account Manager, Solutions Engineer, Implementation Engineer, or similar client-facing technical rolePractical experience with major eCommerce platforms such as Shopify, BigCommerce, WooCommerce, Magento, or similarStrong understanding of web technologies, including APIs (REST/GraphQL), webhooks, and data integration workflowsFamiliarity with payment gateways, checkout flows, inventory systems, or fulfillment solutions is a strong advantageWorking knowledge of basic coding or scripting languages (e.g., JavaScript, Python, SQL) is a plusExcellent communication skills—able to clearly explain technical concepts to both technical and non-technical audiencesProactive, detail-oriented, and solutions-driven, with a strong sense of ownershipPrevious experience working in a fast-paced, customer-facing SaaS environmentWhat we offer- Type of employment: Permanent, Fully remote, Flexible hours- Collaboration contract: B2B- Paid Vacation days: 10 PTO plus USA National Bank holidays- Professional Growth: Opportunities for professional development and career advancement.- Collaborative Environment: A supportive and dynamic team culture.

  • Technical Account Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia beBee Careers A tiempo completo

    As a technical account manager, you will play a crucial role in ensuring the success of our top-tier strategic customers in North America. You will be the primary point of contact for these customers, providing them with expert guidance and support to resolve complex technical issues.This is an exceptional opportunity for someone who is passionate about...

  • Technical Account Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia beBee Careers A tiempo completo

    As a Technical Account Manager, you will play a crucial role in managing key client relationships and providing technical support. Your expertise in wireless networking solutions will enable you to drive optimal use of Ookla's product suite.This position requires strong technical skills, excellent communication abilities, and the ability to engage with...

  • Technical Account Manager

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Radware A tiempo completo

    Radware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Technical Account Manager.The Technical Account Manager...

  • Technical Account Manager

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Radware A tiempo completo

    Radware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Technical Account Manager.The Technical Account Manager...

  • Technical Account Manager, Suppliers

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Coupa Software Inc. A tiempo completo

    Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter,...

  • Technical Account Manager, Suppliers

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Coupa Software Inc. A tiempo completo

    Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter,...

  • Technical Account Manager

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Penny Jar Capital, LLC A tiempo completo

    You have a passion for building relationships and solving customer problems. As a Technical Account Manager (TAM) at Penny-Jar Capital LLC, you will be a trusted advisor to our customers, ensuring they maximize value from our platform.OverviewYou will bridge the gap between technical support, product teams, and customer success, providing high-touch...

  • Technical Account Manager

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Amazon A tiempo completo

    Technical Account Manager , ES - LATAM - NOLAJob ID: 2840621 | Amazon Web Services Colombia S.A.S.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager to...

  • Technical Account Manager 3

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Buscojobs Colombia A tiempo completo

    Technical Account Manager 3 - Flex Remote - Colombia29.04.2025At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and strong...

  • Technical Account Manager, Suppliers

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Coupa Software Inc. A tiempo completo

    Coupa amplifies business margins through its community-driven AI and industry-leading total spend management platform for businesses of all sizes. Our AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10 million+ buyers and suppliers.Pioneering Technology: We harness the latest innovations to empower our...