Customer Support Representative
hace 2 semanas
Job Title: Customer Support Representative Location: Remote (Ability to work within specified time zones as needed) Work Schedule: Flexible based on employer's needs, typically Monday to Friday.
Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent.
We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies.
Discover a world of career possibilities with Sagan.
Position Overview We are looking for an experienced and proactive Customer Support Representative to join our growing team.
This role is ideal for someone who thrives in high-level customer interactions, can analyze data-driven insights, and is comfortable working across multiple systems to ensure seamless service delivery.
You'll handle complex inquiries, provide strategic solutions, and work closely with internal teams to enhance the customer experience.
We are committed to hiring top-tier professionals, and we expect our team members to uphold the highest standards of communication, problem-solving, and efficiency.
Key Responsibilities Serve as a trusted point of contact for customers, handling inquiries via phone, email, and chat with precision and professionalism.
Troubleshoot complex customer issues and provide data-driven solutions to improve retention and satisfaction.
Maintain detailed, structured documentation of customer interactions in CRM tools such as HubSpot, Zendesk, or similar platforms.
Collaborate with internal teams including sales, operations, and product teams to resolve escalated issues effectively.
Analyze customer feedback, identify trends in support requests, and contribute to process improvements.
Deliver exceptional customer service by demonstrating product expertise, anticipating needs, and resolving concerns proactively.
Ensure strict adherence to performance standards, maintaining a structured and results-oriented approach to problem-solving.
Qualifications 3+ years of experience in customer service, client success, or a similar customer-facing role (BPO, SaaS, or eCommerce experience preferred).
Fluent in English with excellent verbal and written communication skills; able to communicate effectively with executives, stakeholders, and clients.
Strong problem-solving and analytical skills, with the ability to interpret customer data and identify key trends.
Proven expertise in CRM tools (e.g., HubSpot, Zendesk) and proficiency in Google Sheets, Excel, and reporting tools.
Ability to multitask efficiently, manage high-priority requests, and work in a fast-paced environment.
Tech-savvy, with experience working across multiple platforms and handling digital communication tools.
Nice to Haves Experience in eCommerce, SaaS, or financial services customer support.
Understanding of business performance metrics, P&L statements, and client success KPIs.
Familiarity with automation tools or workflow optimization.
Ability to adapt to evolving customer needs and provide strategic input on customer service improvements.
Only candidates who achieve an 80% or higher score on assessments will be considered.
#J-18808-Ljbffr
-
Customer Support Representative
hace 5 días
Valle de Aburrá, Colombia SOLVO S.A.S A tiempo completoJob SummaryWe are seeking enthusiastic individuals to provide exceptional customer service and ensure client satisfaction as a front line of support. Deliver top-quality service to clients while contributing to a positive work environment. We welcome candidates with strong English-speaking skills and a passion for delivering outstanding customer support.Key...
-
Customer Support Associate WFP
hace 2 semanas
Valle de Aburrá, Colombia SOLVO S.A.S A tiempo completoCustomer Support AssociatePosition: Customer Support AssociateSalary: 2.800.000M (1.820.000 base prestacional + 980.000 auxilio de vivienda)Location: MedellinJob DescriptionAre you a motivated and customer-oriented individual looking to kick-start your career in a dynamic and supportive work environment? Look no further We are seeking highly enthusiastic...
-
Customer Engagement Representative
hace 6 días
Departamento de Boyacá, Colombia Enteractive A tiempo completoWe're on a mission to revolutionize the online gaming industry with innovative solutions and exceptional customer experiences!As a Customer Engagement Representative at Enteractive, you'll play a vital role in reactivating inactive players and promoting responsible gaming practices. With your exceptional communication skills, fluency in Bulgarian and...
-
Customer Success Engineer
hace 2 días
Perímetro Urbano Santiago de Cali, Colombia Avidbots Corp. A tiempo completoAbout Us:Avidbots Corp is a leading provider of robotic cleaning solutions. We are committed to delivering high-quality products and exceptional customer service to our customers around the world.Job Summary:We are seeking a Technical Service Representative to join our team in Colombia.As a Technical Service Representative, you will be responsible for...
-
Customer Service Representative
hace 5 días
Sabanas de San Angel, Colombia MR DIY Philippines A tiempo completoWe are looking for a highly motivated and organized individual to fill the role of Customer Service Representative at MR DIY Philippines.The successful candidate will be responsible for providing exceptional customer service, processing cash transactions accurately, and maintaining a clean and organized workspace.Key Responsibilities:Handle customer...
-
Customer Service Representative
hace 2 semanas
Cartagena de Indias, Bolívar, Colombia Lean Solutions Group A tiempo completo*Non-bilingual candidates won't be considered for this position (English B2 intermediate - C1)* About Lean Solutions Group: Hey there, future heroesIf you're looking for an epic workplace, buckle up and get ready to work in a company that provides benefits aligned with your search for professional success.Picture this: you'll join forces with like-minded...
-
Community Relations Representative
hace 2 semanas
Yopal, Casanare, Colombia Halliburton A tiempo completoWe are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...
-
Customer Service Representative
hace 2 días
Municipio de San Vicente Ferrer, Colombia ContactPoint 360 A tiempo completoBecome part of one of the companies with the highest growing rate in Colombia and excellent work environment We are looking for Bilingual Customer Service Agents for customer service campaign, if you have high level, we are waiting for you**Requisitos**:Inglés B2+ (90%)¿Qué te ofrecemos?Contrato a término indefinidoSalario base de $2.100.000 + Attendance...
-
Robotics Support Expert
hace 2 días
Perímetro Urbano Santiago de Cali, Colombia Avidbots Corp. A tiempo completoAbout the Role:We are seeking a highly skilled Robotics Support Expert to join our team at Avidbots Corp. in Colombia. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our customers around the world.Key Responsibilities:Provide timely and effective solutions to customer...
-
Technical Support Specialist
hace 2 días
Perímetro Urbano Santiago de Cali, Colombia Avidbots Corp. A tiempo completoWe are an Avidbots Corp branch located in Colombia, dedicated to offer customer care support of Avidbots sold products around the world. Our services include specialized technical support, live robots assistance, 24/7 remote monitoring, development, and maintenance of cleaning plans "patterns" for scrubber robotic machines. Our goal is to keep providing...
-
Technical Service Representative
hace 2 días
Perímetro Urbano Santiago de Cali, Colombia Avidbots Corp. A tiempo completoJob Description:We are an Avidbots Corp branch located in Colombia, dedicated to offering customer care support of Avidbots sold products worldwide. Our services include specialized technical support, live robots assistance, 24/7 remote monitoring, development, and maintenance of cleaning plans for scrubber robotic machines.About the Job:You will be part of...
-
Customer Success Manager
hace 4 semanas
Campo de La Cruz, Colombia Atomic - Remote Jobs A tiempo completoAbout Our ClientOur client is a Canada-based e-commerce company specializing in high-quality equipment for schools, parks, and community spaces. They offer products that help organizations create safe, functional, and engaging environments for their communities.Known for their customer-focused approach, they simplify the buying process by offering clear...
-
Customer Success Manager – SaaS
hace 1 semana
Cartagena de Indias, Bolívar, Colombia Scale Up Recruiting Partners A tiempo completoHi there We are Scale Up and our client is looking for a Customer Success ManagerAbout the CompanyOur client is an innovative SaaS startup focused on helping businesses optimize their pricing strategies through live price testing. Their platform allows companies to easily run pricing experiments on their websites without the need for complex engineering...
-
Sales Representative
hace 4 días
Departamento de Boyacá, Colombia Enteractive A tiempo completoOur TeamWe're a dynamic and diverse team, with more than 33 nationalities represented. We strive to be better, working hard while enjoying a good portion of fun and competition. Our mission is to provide exceptional customer experiences through innovative solutions.Job OverviewWe're looking for an English-speaking Reactivation Sales Agent to join our Sales...
-
Customer Service Coordinator for Logistics
hace 10 horas
Cartagena de Indias, Bolívar, Colombia Lean Solutions Group A tiempo completo**Customer Service and Logistics Combined:**As a Customer Service Coordinator for Logistics at Lean Solutions Group, you will be responsible for providing exceptional support to our clients.You will assist in the development of operational activities, monitor the movement of goods, and obtain necessary documentation.Main Accountabilities:Communicate...
-
Technical Support Specialist
hace 8 minutos
Perímetro Urbano Santiago de Cali, Colombia SupportYourApp, Inc A tiempo completoOverviewWe're a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide.We work with clients from over 30 countries and speak multiple languages. Our team is dedicated to delivering exceptional support experiences. Job DescriptionWe're seeking a skilled Java developer to join our L2 Technical...
-
Junior Account Manager
hace 2 semanas
Departamento del Putumayo, Colombia Iim Group A tiempo completoWe are seeking an Entry Level Junior Account Manager to join our marketing teamYou will be vital in managing marketing campaigns for our clients, assisting in the development of promotional launches, as well as onboarding new acquisitions.Infinite is one of the fastest and most successful marketing and advertising firms in the area and we are currently going...
-
Bogota, Colombia
hace 2 días
Municipio de San Vicente Ferrer, Colombia Simplr A tiempo completoHiring for Customer Care and Sales.¿Está dedicado a proporcionar un servicio al cliente excepcional e impulsado a obtener resultados? Únase al equipo de soporte de primera línea de Asurion hoy mismo como **Representante de atención al cliente y ventas****Como Representante de Atención al Cliente y Ventas, mantendrá un servicio al cliente excepcional...
-
Business Development Representative
hace 1 día
Perímetro Urbano Santiago de Cali, Colombia LatamCent A tiempo completoAbout the RoleWe are seeking a Business Development Representative to join our team. As a key member of our sales team, you will be responsible for identifying and qualifying new sales opportunities through both inbound and outbound initiatives.Key Responsibilities:Engage with potential clients to understand their procurement challenges and tailor solutions...
-
Junior Sales Development Representative
hace 3 días
Cartagena de Indias, Bolívar, Colombia FullStack Labs A tiempo completoAbout FullStack FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and...