Technical Support L1
hace 2 semanas
Job DescriptionWe are seeking a highly motivated Technical Support Engineer to join our dynamic team.
As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications.
Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions.Your main tasks:Communicate complex information in a simplified and clear manner.Be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.Understand and empathize with customers when interacting with a wide range of different personality types.Collaborate with product, program, marketing and engineering teams.Act as costumer voice and define and implement innovative solutions.Provide outstanding customer support using tools such as Zendesk, Jira, Confluence Salesforce.QualificationsAdvanced English level.
Both verbal and written (B2 or higher)Full time availabilityAvailability to work Onsite (Bogotá – Torre Krystal) in a fast-paced environment.Bachelor's degree or studies in Technology or equivalent experience in technical support is a MUSTBasic Understanding of supporting and using Windows and Linux operating systemsUnderstanding and basic troubleshooting for IoT, various hardware devices including custom hardware, standard PCsBasic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow.Excellent communication skills: verbal, written, listeningUnderstand and empathize with customers when interacting with a wide range of different personality types.Additional InformationThis is an 100% Onsite position in Bogotá, Colombia (Torre Krystal).
Enjoy the benefits of joining a Great Place to Work company working for the world's biggest technology companies.
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