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Customer Support

hace 4 semanas


Bogotá, Colombia Ingepsy A tiempo completo

Job Description We are seeking highly motivated Customer Support Personnel to join our dynamic team.
As Customer Support Personnel, you will be responsible for providing exceptional support to our customers, sharing information about their accounts, and handling escalations as needed.
Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions with different departments within the project.
Job Responsibilities: Communicate complex information in a simplified and clear manner.Demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.Understand and empathize with customers when interacting with a wide range of different personality types.Act as the customer voice and define and implement innovative solutions.Provide outstanding customer support using tools such as Zendesk, Jira, Confluence, and Salesforce.Qualifications: Language English B2 required.Excellent communication skills: verbal, written, listening.Ability to effectively hold conversations with North American customers (e.g., understands common references, slang, and technical terms).Availability to collaborate with Product, Program, Marketing, and Engineering teams.Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.Analytical problem-solving skills; linear and logical troubleshooting skills.Ability to work in a high-pressure, highly flexible environment.Ability to handle difficult or frustrated customers effectively; ability to set expectations and deliver information in a positive way.Polished etiquette and delivery.Bachelor's degree or studies in Computer Science or a related field is preferred but not mandatory.Open to work onsite in our North Point (Torre Krystal) facilities.Experience with Salesforce will be appreciated.
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