Customer Service Representative
hace 1 mes
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers by resolving inquiries related to different restaurants. As a key member of our customer service team, you will play a vital role in ensuring customer satisfaction and maintaining our high standards of service.
**Responsabilities**:
- Strong desire to be helpful and take ownership to resolve customer situations.
- Identify root cause of inquiries by asking probing questions to determine the best solution.
- Troubleshoot technical issues that are related to products not working as expected.
- Provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements.
- Assist customers during the installation.
- Maintain required product knowledge to deliver best in class service.
- Exhibit a positive attitude and bring enthusiasm to work each day.
- Proven record of great attendance and demonstrating skills as a team player
**Skills and qualifications**:
- Excellent interpersonal and verbal skills, clear diction, tone, and knowledge/use of proper grammar
- Ability to explain complex, step-by-step processes to customers over the phone.
- Prior customer service/troubleshooting experience preferred.
- Must be able to communicate effectively with customers, management, and co-workers
Tipo de puesto: Tiempo completo, Indefinido
Salario: $2.500.000 - $2.600.000 al mes
Puede trasladarse/mudarse:
- Medellín, Antioquia: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)
Experiência:
- customer service agent: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)
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