Sportsbar Lead

We are looking for a **Sportsbar Lead** who is able to identify the good talent within the team and promote their professional, work-related, and personal growth by providing them with the necessary learning tools for the proper functioning and performance of their tasks, delegating activities to them, and organizing them for a harmonious operation.

**What you'll do**:

- Review and control the daily openings and closings of each store under your charge through various Slack channels.
- Plan the staff schedules for the Experience Center on a weekly and timely basis.
- As the first instance in the operational hierarchy, you must be able to manage and control the staff in your charge at the store.
- Train your team according to the needs of the operation, adapting them to change. - Identify shortcomings in the functions of your team and provide appropriate feedback and a plan for improvement.
- Have in-depth knowledge of the services offered by our betting house and the benefits available, as they are key tools for engaging and persuading customers, to train your team commercially.
- Be fully knowledgeable about the operation of our website and all user access points.
- Be able to manage and control store inventories across all variables.
- Be capable of implementing strategies to retain customers, focusing on excellent customer service and persuasive skills.
- Manage and control the image of the Shops or SportsBars, considering the cleanliness of the location, the display of gifts for customers, and sports items, to influence customer consumption decisions.
- Act as the responsible intermediary for communications issued by the company that are of general interest or affect the operation.
- Ensure compliance with the different codes of conduct and dress code inside the experience centers.
- Ensure that processes and functions outlined in various manuals are followed by the staff at the Experience Center.
- Be available to respond to requests even if you are not in the Shop or SportsBar, as long as the operation demands it.
- Plan and organize different activities in the Shops or SportsBars under your responsibility, such as anniversaries, special sports events, reservations, or BTL activations.
- Assign tasks to staff and delegate responsibilities, leveraging the talents of your team.
- Ensure the proper availability of supplies necessary for the operation.
- Follow up on and address customer inquiries, comments, and questions related to sales and service.
- Control and schedule purchases of various products and supplies needed for operations.
- Keep a detailed and responsible record of balances at the end of each shift for the corresponding audits.
- Maintain a chronological and organized record of money transactions, such as deposits to RSI, ensuring they align with all relevant metrics.

**Required Knowledge and Skills**:

- Experience in resource management and handling.
- Proficiency in Office at a technical level.
- Experience in cost and expense analysis.
- Knowledge of planning, organizing, directing, and controlling.
- Assertive communication.
- Creativity and innovation.
- Time management skills.
- Adaptability to change and market needs.
- Excellent verbal and written communication skills for interacting with customers and sending reports.

**_Autorización para el Tratamiento de Datos Personales - Candidatos_**

Actuando de manera libre, voluntaria y espontanea, en mi condición de titular de datos personales, autorizo de manera previa, expresa e informada a Rush Street Interactive Colombia S.A.S. (en adelante "RSI"), sociedad legalmente constituida e identificada con NIT 901.135.239-1, a quien represente en el futuro sus derechos, sucesores o cesionarios de este y a sus controlantes, subsidiarias y afiliadas, así como a las demás empresas que conformen el Grupo Rush Street Interactive a nível internacional, principalmente localizadas en Estados Unidos, así como también pudieran estarlo en cualquier otro país en el cual Rush Street Interactive desarrolle sus negocios, para recopilar, almacenar, compilar, procesar, distribuir, usar, transmitir y/o transferir nacional y/o internacionalmente, y en general, directa o indirectamente dar tratamiento a toda mi información personal que revele en el proceso de selección, deba en el futuro revelar a RSI y a otras empresas del grupo Rush Street Interactive o sean directamente obtenidos por RSI mediante la práctica de visitas domiciliarias, estudios de antecedentes y/o exámenes médicos, entre otros, como por ejemplo, nombre, número de documento de identidad, edad, fecha de nacimiento, dirección, sexo, nacionalidad, idioma, información relacionada con mi educación o historial de empleo, entorno familiar, incluyendo eventualmente datos sensibles tales como, pero sin limitarse a fotografías, videos e información médica, para las siguientes finalidades:
(i) Solicitar la hoja de vida y documentos anexos para su evaluación; (ii) Comunicarse por