Associate Operations Manager

hace 3 días

Bogotá, Colombia OLIVER+ A tiempo completo

OLIVER+ is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide.

As a part of **The**Brandtech** Group**, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our **AI solutions** enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

**Job Level**: 3-5 years' experience

**Department**: Global Operations

**Industry**:Advertising & Communications

**Time Zone Required**: CST

**Type of contract**: FTE

**Start Date**:05/02/2025

**Language**:Proficiency in English is required as we are a global business

**About the Role**:
At OLIVER+ creating visually stunning, impactful and effective creative work is essential. Our goal is to create industry-leading, world-class work that's truly beautiful, smart, and effective. As a part of the OLIVER+ Global Operations team, it will be your responsibility to ensure our organizational engine remains well-oiled for our talent so that they can achieve this goal and attain the vision set in place for the organization.

Associate Operations Manager role is a combination of strong project management, operational experience, and digital experience. It involves coordinating and supporting various functions within our ecosystem by ensuring a seamless flow of information, ensuring fundamental processes are adhered to, data hygiene rigour is maintained and identifying opportunities for optimization through a continuous feedback cycle from the stakeholders across the board.

You will be part of a Central global operations structure, and your responsibilities will include supporting our regional teams with all their operational requirements and coordinating between departments to solve various challenges that may arise.

**What You'll be Doing**:

- Build healthy stakeholder relationships, engage them regularly and assist in operational support activities.
- Promote and drive implementation of the existing business processes. Feedback on areas of improvement
- Liaise and collaborate with global stakeholders for new procedures and systems. Ensuring these systems are rolled out successfully and adhered to at OLIVER+
- Take a lead with operations management and related administrative tasks for the regional market, including being an escalation point & support for regional IT related cases.
- Coordinate with regional leadership to ensure control over overhead production costs and drive CAPs to improve utilization
- Roll out different Central Operations and Finance measures decided from time to time across the markets. Implement, monitor, measure and improve with result result-driven mindset.
- Manage relationships with vendor partners, facilitating their setup and monitoring.
- Take complete ownership of and manage the JIRA Ops helpdesk and action various operational requests for the regions
- Oversee the onboarding process for new starters, offering training in operational procedures and driving basic setup
- Organize and manage cross-departmental meetings for the evaluation and approval of new processes.
- Become an advocate and proficient user of OMG, our proprietary project planning software.
- Assist with proper configuration and data accuracy of enterprise systems (HRIS, ERP, OMG, Salesforce, etc.)
- Drive consistent operational thinking and WoW across the globe
- Ensure core operational systems and knowledge banks are up to date
- Implement and manage marquee programmes from time to time
- Report monthly on operational and system health across regions to the Central Operations and Senior Leadership Stakeholders
- Troubleshoot and resolve day-to-day challenges across functions and production. Provide support for general internal team inquiries.
- Occasionally assist with HR administrative tasks, including onboarding for new roles and equipment coordination when necessary.
- Participate, manage and maintain budgets and be able to understand and work with financial information
- Identify gaps in the operation and processes as well as recommend solutions to resolve them.
- Work together with relevant stakeholders to identify and, where possible, troubleshoot system failures and escalate them to be resolved when necessary.
- Develop and enforce internal controls to maximize protection of company assets, policies, procedures, and workflows

**What You'll Need**:

- Proven work experience in Operations or similar role
- Knowledge of organizational effectiveness and operations management
- Knowledge and familiarity with Project Management principles and methodology
- Familiarity with business and financial principles
- Strong leadership and management skills. Exp

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