Bilingual Recptionist

JLL supports the Whole You, personally and professionally.

**Benefits to eligible employees, include**:
Life, health and dental insurance for you.

Annual Performance Bonus.

Online platform with certified courses for professional development.

What this job involves
We are currently seeking a dynamic person for the role of Bilingual Receptionist to join our team:
**Location**: Chico Norte, Bogota

**Work schedule**: Monday to Friday, 7:30 am to 5:30 pm

**Work model**: On site.

This role is responsible for the delivery of Customer Experience to all Client visitors, the role is energetic and must transmit passion for technology ensuring exceptional customer interaction, leaving guests with a positive, professional, and lasting impression.

What is your day to day?
Greet, register and place badges on visitors.
Enter guest information into the visitor registration management system provided by RE&F/Client; as requested and approved. Where applicable, collect emergency contact information.
Notify appropriate customer personnel to inform them of your visitor. Maintain the confidentiality of visitors.
Answer questions from staff and visitors about directions, local services, facilities and building locations.
Arrange taxi service or transportation app as requested.
Provide wireless access code to guests as required or direct visitors and staff to appropriate location.
Ensure client-facing meeting room is kept clean and tidy.
Arrange on-demand courier pickups at selected sites or direct staff to the appropriate location on site.
Answer and direct telephone calls/main switchboard or lobby desk
Ensure reception and lobby areas are maintained in a professional presentation and all applicable requirements are met.
Support and coordinate event requirements with the company and/or IFM events team, ensuring requirements are met and delivered in accordance with IFM service scope.
Provide concierges with daily information on events and meeting programs and any other specific user requirements that are key to satisfying the customer experience.
Collaborate with the hospitality and/or housekeeping service provider to ensure that food and dishes are removed once the function has concluded.
Maintain and maintain updated Standard Operating Procedures (SOP) manuals for the lobby area or smaller office for the site.
Enter service requests or update them when the work completion status changes in the work order system.
Coordinate and assist with lobby and/or general maintenance issues, to include entering service requests into the GFSC.
Provide access to second-tier IFM providers to perform maintenance work in accordance with site EHS systems and procedures.
Ensure customer devices, display services and associated lobby technology are up and running at all times. Work with the IT and Site FM team to raise issues and technical failures promptly and until they are completely resolved.

Desired experience and technical skills

+1 year of experience in customer service in person and by telephone
Studies or internships in Hospitality and/or Tourism (desirable)
Advanced level of English (oral and written)

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.