Bpo - Operations Manager

hace 2 semanas


Bogota, Colombia SGF Global A tiempo completo

**Call Center Operations Manager**

As Caller Center Operations Manager, you will directly oversee call center daily operations. You will support the development and implementation of best cell center methods and procedures. Call center operations manager is also responsible for developing new processes or systems to improve efficiency, quality control, or other aspects of the call center’s operations.

**Job Summary**

**SUMMARY OF JOB RESPONSIBILITIES**
- Manage first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.
- Ensure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met.
- Provide leadership and management to associates; provide training and development of the supervisory team.
- Coach and mentor team supervisors.
- Regularly conduct supervisor team meetings.
- Supervise multiple teams for one or more clients.

**KNOWLEDGE/SKILLS/ABILITIES**
- Strong leadership skills with the ability to manage large groups of people.
- Strong verbal/written communication and facilitation skills.
- Strong interpersonal skills and experience demonstrating successful customer relationship management ability.

**EDUCATION**

Four-year college degree in business management/administration or equivalent combination of education and directly related experience.

**EXPERIENCE and REQUIREMENTS**
- 3+ years of call center experience **(mandatory)**:

- Strong English verbal and written communication skills **(mandatory)**:

- Minimum of 2 years of managerial experience
- Evidence of effective interpersonal, coaching, and leadership skills
- Good organization/time management skills and problem-solving skills
- Ability to work with a variety of people from diverse backgrounds
- Ability to organize and prioritize, set priorities and multi-task
- Ability to adhere to all organizational policies and procedures.
- Ability to provide feedback in a positive and supportive manner.
- Strong knowledge of key functional areas including workforce management, forecasting, performance management, process improvement, quality assurance, technology, and reporting.
- Experience working in a metrics-driven environment with responsibility creating and executing plans to achieve desired results

**TRAITS AND CHARACTERISTICS**
- Outgoing
- Quick and articulate
- Understands the fundamentals of sales
- Able to connect around Needs/wants/desires
- Relatable
- Able to overcome objections

Tipo de puesto: Tiempo completo

Experiência:

- Call Center: 3 años (Obligatorio)
- Management: 2 años (Obligatorio)

Idioma:

- Advanced English (Obligatorio)


  • Operations Manager

    hace 4 semanas


    Bogota, Colombia Iterum BPO A tiempo completo

    Descripción de empleo The Operations Manager oversees and establishes call center objectives analyzing data and focuses on improving performance and processes to better support customers. comprehensive knowledge of company policies and offerings. Focuses on improving teams and call center practices, provides opportunities to expand knowledge of services,...

  • Regional Bpo Manager

    hace 4 semanas


    Bogota, Colombia DHL A tiempo completo

    Regional BPO Manager- **Requisitos**: - Minimum of 5 years working experience in an international logistics environment in transport and operations roles - Minimum of 2 years working experience of delivering complex projects and programs - Minimum of 4 years working experience in working with consultancy and other DHL divisions Idioms: - English required...


  • Bogota, Colombia Advanced Digital Media Services, Inc. A tiempo completo

    **Job Role**:Operations Manager **Job Type**:Management The **Digital Operations Manager** is responsible for the efficient and effective execution of digital marketing services. This role involves coordinating, managing, and optimizing various operational processes to ensure the highest level of service delivery to our clients. The Digital Operations...


  • Bogota, Colombia IntouchCX A tiempo completo

    **About IntouchCX** IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through...

  • Operations Manager

    hace 2 semanas


    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Sales Operations Manager

    hace 4 semanas


    Bogota, Colombia Juniper Networks A tiempo completo

    **Sales Operations Manager** **Hybrid Role from Bogota, Colombia** The Inside Service Operations Manager plays a pivotal role within the Juniper Service sales team, overseeing the team's operations to proactively renew expiring service and subscription contracts. This position encompasses both leadership and operational responsibilities, with a primary...

  • Senior Operations Manager

    hace 4 semanas


    Bogota, Colombia Everise A tiempo completo

    Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

  • Operations Manager

    hace 4 semanas


    Bogota, Colombia Sagan A tiempo completo

    **Job Title: Operations Manager - Latam** **Location**:Remote (EST Timezone) **Working Schedule**: Monday - Friday, 9 AM to 6 PM EST At our organization, we buy and improve companies, helping them grow and succeed. We need an Operations Manager who is quick, detail-focused, and good at handling many tasks at once. This role is perfect for someone who...


  • Bogota, Colombia Nuvei A tiempo completo

    **Account Operations Manager** **_Bogota, Colombia_** **_ Hybrid_** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular,...

  • Operations Manager

    hace 4 semanas


    Bogota, Colombia Owners A tiempo completo

    Join us on our mission to modernize the way property managers and Hispanic Pros work together. Our platform starts with Hispanic Pros compliant and ready to work with Property Managers. We allow property managers to connect with Pros to fulfill services and contracts of all sizes and scopes, while enabling Pros to effortlessly market their services. We're...

  • Operations Manager

    hace 4 semanas


    Bogota, Colombia Sagan A tiempo completo

    **Job Title: Operations Manager (E-Commerce) - LatAm** Location: Remote (PST Timezone) Work Schedule: Monday to Friday, 9:00 am to 5:00 pm - Full-time **Job Overview**: **Responsibilities**: - Daily management and oversight of our e-commerce platforms, ensuring operational excellence. - Collaborate with leadership to formulate and execute strategies for...

  • Operations Manager I

    hace 4 semanas


    Bogota, Colombia PK Global A tiempo completo

    Job Title: Operations Manager I **Job Description**: The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. - Essential Functions/Core Responsibilities - Analyze and maintain all Client Service Level...

  • Operations Manager

    hace 4 días


    Bogota, Colombia JBW Managed Consulting and Services A tiempo completo

    1. RCM Healthcare expertise with experience of handling large teams 2. Responsible to establish RCM operations and accountable for end to end RCM across US based sites catering to Physician, Provider and PFS for multiple hospitals/practices 3. Formulating and devicing strategies for better AR Management and Collections 4. Evaluating and appraising the...

  • Operations Manager

    hace 4 días


    Bogota, Colombia Brokerkit A tiempo completo

    We seek an Operations Manager to handle various operational and project-based tasks for the CEO and leadership team. If you are hyper-organized, diligent with details, good with spreadsheets, process-oriented, love automating processes with tech, and excellent at completing projects, we want to talk to you! Responsibilities include: - Recruiting -...

  • Operations Manager

    hace 7 días


    Bogota, Colombia Findasense A tiempo completo

    El Rol Tiene el propósito de ser el vínculo conector entre las áreas de la Operación, colaborando con diferentes equipos de la región, ayudándolos con la organización y desarrollo de diversos proyectos para nuestros clientes. Ser facilitador para la solución de posibles problemas operativos, de logística o estructura interna y relacionamiento con...

  • Controlling Manager

    hace 4 semanas


    Bogota, Colombia ABBVIE A tiempo completo

    At AbbVie we are looking for our Controlling Manager. You are going to ensure the company’s businesses management, defining methodologies and procedures for the accounting process, internal controls, at complying with the local and American laws and global policies of the company in Region North. In this role you will have an overall responsibility for...


  • Bogota, Colombia LeadsMarket A tiempo completo

    **Responsibilities**: - **Sales Process Enhancement**: - Collaborate with cross-functional teams to identify opportunities for streamlining and optimizing sales processes. - Implement improvements to enhance efficiency and effectiveness throughout the sales journey. - ** Data Analysis and Insights**: - Collect, analyze, and interpret sales data to provide...

  • Operations Manager

    hace 4 semanas


    Bogota, Colombia dLocal A tiempo completo

    **Why you should join dLocal** dLocal enables the biggest companies in the world to collect payments in 37 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payments expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...


  • Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • QA Manager Colombia

    hace 4 semanas


    Bogota, Colombia EXL Services A tiempo completo

    En EXL somos expertos en tecnología y análisis avanzado de datos. Creamos sistemas inteligentes de intercambio de información que facilitan la toma de decisiones, haciéndola más efectiva eficiente. Somos una empresa fundada en 1999 en Estados Unidos y estamos en Colombia desde 2014. Hacemos parte de la industria del BPO, ofreciéndole a nuestros...