Operations & Cx Manager - Bogotá

hace 3 semanas

Bogota, Colombia Zubale A tiempo completo

Hi there Thanks for your curiosity
If you are looking for a Happy Environment where you can exercise your creativity, sharpen your mastership and grow in your career, then scroll this down

**Who We Are**
Zubale is a technology company that enables retailers to win in eCommerce in Latin America with its ecosystem of eCommerce infrastructure services. We partner with a wide range of retailers from supermarkets, specialty stores, pharmacies, department stores and fashion brands to integrate our technology with theirs and fulfill the order end-to-end with independent workers who pick, pack and deliver from the retailers asset (store, warehouse, dark stores etc) to the final customer. In addition, we can modularize our tech given the retailers needs. We are obsessed with helping brands and retailers improve their eCommerce direct channels experience, reduce costs and improve EBITDA.

We have achieved aggressive growth in 4 years operating in 6 countries: Mexico, Brazil, Chile, Colombia, Peru and Costa Rica and completing over 10 million jobs in our platform. Today we serve 80+ customers, have thousand of gig workers engaged in our platform and operate in thousand of stores.

We're looking for people with an entrepreneurial spirit and passion for building new and different projects. This is a rare opportunity in Latin America to work with a well-funded startup, with exponential growth, and footprint across the region. Our founders are Harvard Business School graduates with deep consumer expertise at Walmart and P&G across Latin America, India, China and Africa.

**What you will do**:

- Be responsible for the end to end operations for top customers in Colombia
- Manage daily picking and delivery operations with our top customers across the country
- Develop the strategy for your assigned clients to increase the services that they have with us.
- Manage our marketplace balance: Jobs available vs users verified - by city
- Own and improve operational KPIs like fill-rate and on-time
- Convert marketplace data into insights to improve user retention and customer satisfaction
- Build new operational processes to improve our service and fit local requirements
- Work cross functionally with the multifunctional team in Colombia (Sales and Customer Success)
- Deliver on key metrics to enable growth

**The skills and experience you will bring**
- 2+ years of full-time work experience in operations and / or logistics.
- Bachelor's degree or equivalent in business administration, economics, engineering or similar degrees
- Excellent communication skills in English
- Discipline
- Data driven with ability to pull numbers to drive decisions
- Location in Bogotá, Colombia

**What We Offer**
- Competitive Salary
- Plenty of time to refresh and regenerate: vacation, holidays and floating days
- Fast track development when goals are met
- Great training environment and mentorship by Harvard graduates
- Opportunity to work with an amazing team to build a platform that helps people find a foothold in the digital world

  • Operations Manager

    hace 6 días

    Bogota, Colombia bet365 A tiempo completo

    **Overview**: **Operations**: **Full Time**: **Closes 07/04/23**: **Bogotá**: **Full Time**: **Closes 07/04/23**: **Who we are looking for**: An experienced Operations Manager who will be responsible for driving excellent service and operations standard for customers who contact us in relation to their bet365 accounts. Reporting to and working alongside...

  • Operations Manager

    hace 1 día

    Bogota, Colombia JBW Managed Consulting and Services A tiempo completo

    1. RCM Healthcare expertise with experience of handling large teams 2. Responsible to establish RCM operations and accountable for end to end RCM across US based sites catering to Physician, Provider and PFS for multiple hospitals/practices 3. Formulating and devicing strategies for better AR Management and Collections 4. Evaluating and appraising the...

  • Account Operations Manager

    hace 5 días

    Bogota, Colombia Nuvei A tiempo completo

    **Account Operations Manager** **_Bogota, Colombia_** **_ Hybrid_** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular,...

  • Operations Manager

    hace 4 semanas

    Bogota, Colombia Owners A tiempo completo

    Join us on our mission to modernize the way property managers and Hispanic Pros work together. Our platform starts with Hispanic Pros compliant and ready to work with Property Managers. We allow property managers to connect with Pros to fulfill services and contracts of all sizes and scopes, while enabling Pros to effortlessly market their services. We're...

  • Account Operations Manager

    hace 6 días

    Bogota, Colombia Nuvei A tiempo completo

    The Account Operations Manager will be leading and accountable for all the operational related aspects to a portfolio of large and medium size merchants. The role also includes management responsibilities, while reporting into the VP Account Operations. Through constant customer engagement, products and services enablement, managing multiple tasks and...

  • Operations Manager

    hace 4 semanas

    Bogota, Colombia Iterum BPO A tiempo completo

    Descripción de empleo The Operations Manager oversees and establishes call center objectives analyzing data and focuses on improving performance and processes to better support customers. comprehensive knowledge of company policies and offerings. Focuses on improving teams and call center practices, provides opportunities to expand knowledge of services,...

  • Cx Representative and Sales-early Morning Shift

    hace 4 semanas

    Bogota, Colombia Organizacion Servicios y Asesorias A tiempo completo

    Are you passionate about Cx and sales ? It's your time to join our company! Required: Romanian citize and have a valid work visa ( available to work at Bogota) The salary you will have will be to be agreed Early morning shift Tipo de puesto: Tiempo completo Salario: $1.300.000 - $2.500.000 al mes

  • Na Procurement Manager Marketing Operations

    hace 6 días

    Bogota, Colombia Kenvue A tiempo completo

    **NA Procurement Manager Marketing Operations**-2307011036W Description **NA Procurement Manager Marketing Ops** Kenvue is currently recruiting for a** North America Procurement Marketing Operations** **Manager** **Who We Are** At Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), we believe there is extraordinary power in everyday care....

  • Operations Manager

    hace 1 día

    Bogota, Colombia Brokerkit A tiempo completo

    We seek an Operations Manager to handle various operational and project-based tasks for the CEO and leadership team. If you are hyper-organized, diligent with details, good with spreadsheets, process-oriented, love automating processes with tech, and excellent at completing projects, we want to talk to you! Responsibilities include: - Recruiting -...

  • Operations Associate, Latin America, and The

    hace 5 días

    Bogota, Colombia Center for Reproductive Rights A tiempo completo

    **Job Title**: Associate, Operations Latin American and the Caribbean **Department**: Global Operations **Center Background**: The Center for Reproductive Rights (the Center) is a global human rights organization working to ensure that reproductive rights are protected in law as fundamental human rights around the world. With offices in New York City, New...

  • Operations Manager

    hace 5 días

    Bogota, Colombia Findasense A tiempo completo

    El Rol Tiene el propósito de ser el vínculo conector entre las áreas de la Operación, colaborando con diferentes equipos de la región, ayudándolos con la organización y desarrollo de diversos proyectos para nuestros clientes. Ser facilitador para la solución de posibles problemas operativos, de logística o estructura interna y relacionamiento con...

  • Csr Spanish Bogota 1

    hace 1 semana

    Bogota, Colombia Foundever A tiempo completo

    **About Us** Foundever es un líder mundial en la industria de la experiência del cliente (CX). Con 170 000 asociados en todo el mundo, somos el equipo que está detrás de las mejores experiências para más de 750 de las principales marcas digitales del mundo. Nuestras innovadoras soluciones, tecnología y experiência en CX están diseñadas para...

  • Csr Spanish Bogota

    hace 4 semanas

    Bogota, Colombia Foundever A tiempo completo

    **About Us**: Foundever es un líder mundial en la industria de la experiência del cliente (CX). Con 170 000 asociados en todo el mundo, somos el equipo que está detrás de las mejores experiências para más de 750 de las principales marcas digitales del mundo. Nuestras innovadoras soluciones, tecnología y experiência en CX están diseñadas para...

  • Sales Operations Manager

    hace 4 días

    Bogota, Colombia LeadsMarket A tiempo completo

    **Responsibilities**: - **Sales Process Enhancement**: - Collaborate with cross-functional teams to identify opportunities for streamlining and optimizing sales processes. - Implement improvements to enhance efficiency and effectiveness throughout the sales journey. - ** Data Analysis and Insights**: - Collect, analyze, and interpret sales data to provide...

  • Strategy & Operations Manager

    hace 5 días

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Director, Live Operations, Customer Experience

    hace 1 día

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Manager , Legal Operations

    hace 7 días

    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by...

  • Practicante de Business Operations

    hace 4 semanas

    Bogota, Colombia Takeda Pharmaceutical A tiempo completo

    **Practicante de Business Operations** **PROPOSITO DEL ROL** Takeda es una compañía biofarmacéutica mundial centrada en los pacientes, basada en valores e impulsada por la I+D, que está comprometida con brindar una mejor salud y un mejor futuro a personas de todo el mundo. Estamos buscando una persona proactiva, con habilidades en manejo de datos y...

  • Assistant Operations Manager Telco Program

    hace 7 días

    Bogota, Colombia Full Potential Solutions A tiempo completo

    Overview: Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Metro Manila, Philippines, and Chennai, India. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our...

  • Bogota - Agente de Servicio Al Cliente en Español

    hace 3 semanas

    Bogota, Colombia Foundever A tiempo completo

    **Sobre nosotros** Foundever es un líder mundial en la industria de la experiência del cliente (CX). Con 170.000 asociados en todo el mundo, somos el equipo detrás de las mejores experiências para más de 750 de las marcas líderes y digitales del mundo. Nuestras innovadoras soluciones CX, tecnología y experiência están diseñadas para respaldar las...