Sportsbook Implementation Officer

hace 7 días


Manizales, Colombia Genius Sports A tiempo completo

**A **B**it **A**bout **U**s**

Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media.

Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan.

We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world's largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA.

From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organisations, we are driven to the deliver the difference for our partners.

**What **W**e **D**o**
- **Sportstech**

Data capture, management and analysis tools that help leagues run their sport, unlock new revenue streams, and protect the integrity of their competitions.
- **Video**

Fully automated streaming technology, production and distribution services that help showcase sports to the world.
- **Sportsbook**

Everything a sportsbook operator needs to manager their operation and grow profits - all powered by the finest live sports data available.
- **Media & Engagement**

We help brands and publishers engage and monetise sports fans with personalised campaigns and content they will love.

**Role**

The role requires to work with Sportsbook clients and internal stakeholders in order to ensure the efficient delivery of Sportsbook products and services in-line with clients' needs and expectations. Creating and maintaining Implementation timelines, advising on the technical implementation, conducting the training workshops for Sportsbook customers and providing the necessary documentation.

**Core Responsibilities**:

- Monitor all implementation requests and ensure the effective testing and provision of information to clients to ensure timely delivery of relevant products and services.
- To develop and maintain Implementation timelines as appropriate and collaborate with key stakeholders to ensure the timely delivery of customised products and services to clients
- To build and enhance positive working relationships with clients and internal stakeholders alike and to effectively manage expectations as appropriate.
- Assist in the customisation of client installation guides and other Sportsbook product implementation material.
- Setting up, configuring and documenting Sportsbook customer products and services
- Create and manage API calls to retrieve needed information for Sportsbook related data such as fixtures, schedule, access etc.
- Manage and create rules for alerting and logs (Graylog, OpsGenie, etc.).
- To work within established product policies and procedures in order to best-accommodate client products and service needs. To contribute to the ongoing development and evolution of product policies and procedures.
- To provide client insight into the ongoing development of Sportsbook products and services
- Report to Head of Sportsbook Support & Implementation, Support and Implementation team lead the performance of the current projects as well as escalate the problematic cases.

**Skills and Experience**
- Knowledge in the API concept, capable of getting and pushing relevant Information using API documentation
- An understanding of the workings of the business of different sports in the Sportsbook industry
- Experience in the implementation of new customer products, including user training and implementation
- Ability to use Freshdesk/Atlassian suite of products, JIRA, Confluence
- Good project management skills, with demonstrated ability to effectively manage multiple on-going assignments
- Great verbal and written communication skills
- Excellent problem solving and prioritizing skills
- Very high organizing capacity and time management skills
- Language skills outside of English will be well regarded

**Personal Characteristics**:

- A passion for sports
- A commitment to service excellence
- Detail oriented and well-organized
- Driven to constantly exceed personal and team targets
- Excellent accuracy and pressure handling
- Tech savvy

**We Offer**

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on location**.** We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.
- Due to COVID-19 restrictions, we are currently using virtual hiring processes in some locations, so that we can continue hiring great people whilst being mindful of the health of everyone involved in the recruitment process. Please therefore be aware that, among other things, interviews may take place by phone or video, and some new hires may need to be onboarded remotely (_e.g._ where acc


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