Quality Assurance Team Lead

hace 2 semanas

Bogota, Colombia IntouchCX A tiempo completo

**About IntouchCX**

**About the Job**

We’re changing the way people think about customer service, and we need your help

We’re looking for a Quality Assurance Team Lead to be responsible for recording, reviewing and evaluating production objectives and performance standards. Working with the Quality Team, this role involves ensuring we are in accordance with both our internal and client-partner metric goals, as well as identifying areas of opportunity, developing solution plans and coaching team members.

**As Quality Assurance Team, You Will**
- Manage administrative and reporting tasks associated with quality metrics
- Assist in providing actionable insights to our Operations Team and client-partners
- Partner with other support departments to achieve metric goals
- Assist in reviewing and maintaining calibration scores among the QA Team
- Maintain and develop pertinent operational statistics, financial management information and results reporting
- Support and contribute to Business Development initiatives
- Research escalated issues to deliver coaching opportunities
- Report scripting problems or questions from callers to appropriate departments
- Distribute client-partner and company related correspondence
- Perform other duties as assigned

**Requirements**:
**As Quality Assurance Team Lead, You Have**
- A post-secondary degree or certificate, preferably in Business Management (a combination of education and work experience will also be considered)
- At least 1-2 years of Quality Assurance experience
- At least one year of experience in a leadership, supervisory or coaching role
- Intermediate knowledge of MS Excel, MS Word and MS Office (required)
- The ability to type 30 WPM with accuracy
- Strong verbal and written communication skills, including good spelling and grammar skills
- The ability to work under time constraints and meet deadlines
- The ability to work in a fast-paced, hectic and always changing environment
- Excellent leadership, analytical and problem solving skills
- The ability to solve problems and offer suggestions in a positive, developmental manner
- The ability to make fair and consistent judgments and decisions
- The ability to listen attentively use call information to analyze and score calls to ensure compliance with performance metrics
- The ability to handle multiple tasks, details, and interruptions, including organizational and time management skills
- Effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws._

  • Quality Assurance Analyst

    hace 9 horas

    Bogota, Colombia Neoris A tiempo completo

    **Quality Assurance Analyst**: **Date**:Jun 5, 2023 **Location**: BOGOTA, CO **Company**:NEORIS **Principales Responsabilidades**: **Requerimientos**: **Ofrecemos**: **Job Segment**:QA, Quality Assurance, Technology, Quality QA, Quality Assurance, Technology, Quality

  • Quality Assurance

    hace 1 día

    Bogota, Colombia Neoris A tiempo completo

    **Quality Assurance**: **Date**:Mar 15, 2023 **Location**: BOGOTA, CO **Company**:NEORIS En **NEORIS**, acelerador digital que ayuda a las compañías a entrar en el futuro, estamos en búsqueda de Quality Automation Assurance , **.**: NEORIS es un Acelerador Digital que ayuda a las compañías a entrar en el futuro. Combinamos un profundo conocimiento...

  • Quality Assurance Analyst

    hace 9 horas

    Bogota, Colombia Neoris A tiempo completo

    **Quality Assurance Analyst**: **Date**:Apr 11, 2023 **Location**: BOGOTA, CO **Company**:NEORIS **NEORIS**: **es un Acelerador Digital **que ayuda a las compañías a entrar en el futuro. **Combinamos un profundo conocimiento de industria con el más alto expertise tecnológico en el mercado para crear soluciones personalizadas que te permitan superar...

  • Quality Assurance Tester/analyst

    hace 1 día

    Bogota, Colombia Staffcare A tiempo completo

    Title**:Senior Quality Assurance Tester/Analyst** Location**:Bogota, Colombia** Duration**:1+ Years** **Job Title: Senior Quality Assurance Tester/Analyst** **About the Company**:As part of our ongoing growth and development, we are seeking a highly skilled and experienced Senior Quality Assurance Tester/Analyst to join our team for a critical...

  • Quality Assurance/training Manager

    hace 5 días

    Bogota, Colombia IntouchCX A tiempo completo

    **About IntouchCX** IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through...

  • Analista Quality Assurance

    hace 9 horas

    Bogota, Colombia Marsh A tiempo completo

    **Anímate a formar parte de una empresa multinacional como es MMC!**: **Analista - Quality Assurance**: **¿Qué tenemos para ti?**: Una empresa con una marca y resultados sólidos a la altura. Oportunidad de interactuar con otras áreas del negocio para comprender el alcance total de la relación y el servicio con el cliente. Grupos de recursos para...

  • Quality Assurance Analyst

    hace 2 días

    Bogota, Colombia Neoris A tiempo completo

    **Quality Assurance Analyst**: **Date**:May 9, 2023 **Location**: BOGOTA, CO **Company**:NEORIS En **NEORIS**, acelerador digital que ayuda a las compañías a entrar en el futuro, estamos en búsqueda de Quality Assurance Analyst , **.**: NEORIS es un Acelerador Digital que ayuda a las compañías a entrar en el futuro. Combinamos un profundo...

  • Quality Assurance Senior

    hace 5 días

    Bogota, Colombia Indra Colombia LTDA A tiempo completo

    Descripción de la oferta **More digital. More human. More Minsait.** - Somos una empresa líder global de tecnología y consultoría digital que conecta personas, tecnología y negocios para generar crecimiento, transformación e impacto positivo y sostenible.- Buscamos Quality Assurance Senior con ganas de trabajar en nuestros equipos...

  • Analista Quality Assurance

    hace 1 día

    Bogota, Colombia Marsh A tiempo completo

    Anímate a formar parte de una empresa multinacional como es MMC!Analista - Quality Assurance¿Qué tenemos para ti?Una empresa con una marca y resultados sólidos a la altura.Oportunidad de interactuar con otras áreas del negocio para comprender el alcance total de la relacióny el servicio con el cliente.Grupos de recursos para empleados que...

  • Team Lead

    hace 9 horas

    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Quality Control Associate

    hace 7 días

    Bogota, Colombia Ultimate Jet Vacation A tiempo completo

    Join the Ultimate Jet Vacations team as an Quality Control Associate, where your attention to detail and efficient communication skills will play a pivotal role in ensuring smooth vendor payment processes and maintaining high-quality standards for our valued clients. Working in collaboration with both the Reservation and Accounting teams, you will be a key...

  • Sr. Quality Assurance

    hace 4 días

    Bogota, Colombia Monstarlab Americas A tiempo completo

    **About The Role** **What you'll do every day (Responsibilities)**: - Collaborate and communicate efficiently and effectively with other groups such as Creative, Business, and Technology throughout all phases of a project lifecycle - Work closely with Creative, Business, Technology and Developments teams to ensure the technology will be functional and meet...

  • Team-lead - Python Developer (Remote)

    hace 9 horas

    Bogota, Colombia AllCart A tiempo completo

    **DESCRIPTION**: We have an opening for a full-time team-lead python developer to join our ML / data team. We are looking for someone with their pulse on new technologies and experiment with all the new AI tools such as LLaMA. **REQUIREMENTS**: - 4-6 years’ experience - Must have lead teams before - Project management skills needed - Strong Python and...

  • Product Quality Assurance Jr

    hace 7 días

    Bogota, Colombia Kushki A tiempo completo

    **¡Nuestra aventura como Unicornio continúa y queremos seguir causando impacto como Nación!** Atrévete a ser parte de nuestro esfuerzo por digitalizar más comercios, llevando nuestros canales de pagos a diferentes países y así cumplir con nuestra misión de Conectar Latam con Pagos. **Product Quality Assurance Jr**: El propósito principal de este...

  • Quality Assurance Engineering

    hace 7 días

    Bogota, Colombia Fiserv, Inc. A tiempo completo

    Quality Assurance - Emisión Actividades Es el responsable de elaborar el plan de pruebas internas alineadas a la validación de la calidad funcional de los requerimientos definidos a través de las historias de usuario/requerimientos. Realiza actividades relacionadas con la planificación, diseño, scripting, ejecución y realización de informes de los...

  • Quality Assurance Engineering

    hace 3 días

    Bogota, Colombia Fiserv, Inc. A tiempo completo

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Quality Auditor

    hace 1 semana

    Bogota, Colombia Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Quality Reviewer

    hace 1 día

    Bogota, Colombia OutPlex A tiempo completo

    **Company Overview** Outplex is recognized as one of the leading customer contact organizations for superior quality, professionalism and results. Outplex is a top contact center providing services and digital transformation to some of the most recognized companies today! Our success can be attributed to one thing - outstanding employees who provide superior...

  • Regional Operation Lead

    hace 7 días

    Bogota, Colombia Novasyte A tiempo completo

    Job Overview Project Leads are an integral part of clinical trial delivery, liaising with clinical teams to improve patients’ lives by bringing new drugs to the market faster. The Project Lead is an essential member of the core project team responsible for project delivery of clinical studies to meet contractual requirements in accordance with SOPs,...

  • Senior Software Engineer

    hace 4 días

    Bogota, Colombia Dev-Pro A tiempo completo

    **Description**: Are you in Colombia, Argentina, Brazil, Chile, or Costa Rica? Join us as we actively recruit in these locations, offering a comfortable remote environment. Submit your CV in English, and we’ll get back to you! We invite a highly capable Team Lead with.NET + Vue.js experience to join our team and help us develop, improve, and maintain...