Operations Supervisor

**Job Tittle: Operations Supervisor**

**Location: Medellín - Colombia**
**Schedule: Monday to Friday 8:00 to 17:00**
**Type of contract: Perm**
**Pay rate: 4.000.000 COP**

The Operations Supervisor will lead and maintain up-to-date administrative tasks, contracts, internal communication with cross-functional teams to ensure delivery
and maintain contract administration tasks, and liaise with internal cross-functional teams to ensure timely and provide successful business support for continued growth and group retention.
group retention.

**Responsibilities and Duties**:

- Relationship Management.
- Develop relationships with all levels of customers and achieve positive reviews on service and responsiveness.
- Work with internal operations teams to understand and meet customer needs.
- Developing and ensuring compliance with service level agreements for business groups
- Support in the compilation and preparation of documentation required for public tenders
- Create and maintain updated Terms of Coverage for groups
- Facilitate agent sales efforts by providing information with respect to corporate groups
- Track quotations for new business and pending renewals and prepare account status reports
- Execute call plans to follow up on pending proposals to help increase with the closing rate.
- Collaborate with the Senior Account Manager to identify and grow opportunities
- Support the group renewal process
- Assist in forecasting and tracking key account metrics and trends

and communicate progress

**Requirements**:

- Excellent analytical skills
- Exceptional oral and written communication skills
- Team oriented and collaborative
- Adaptability to change
- Fluency in Spanish and English (written and spoken)
- Ability to multi-task and prioritize
- Excellent computer skills with proficiency in Microsoft Word, Excel, PowerPoint and.

Outlook.

**Education and experience**:

- Associate's degree from an accredited institution, preferably in business, marketing or related.
- Experience in Customer Service and/or the healthcare industry.

**Benefits**:

- Law benefits

At ttg, _“We believe in making a difference One Person at a Time,”_ ttg OPT

INDR

Pay: $4,000,000 per month

Ability to commute/relocate:

- Medellín, Antioquia: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
**Education**:

- Associate (preferred)

**Experience**:

- supervision: 2 years (preferred)

**Language**:

- English (required)