Support Consultant

hace 1 mes

Bogota, Colombia Quorum Business Solutions A tiempo completo

**Support Consultant**

**Location: Bogota, Colombia**

**Model of Work: Hybrid**

**_
Please Submit your CV/Resumé in English._**_ _**_Only resumes submitted in English will be considered._**

Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation.

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry. Throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

**Overview**

As a Support Consultant, you will work as part of a highly effective, global team with a reputation for providing exceptionally high standards of client support and technical services. If you consider yourself a growth focused individual, this is a great opportunity to join our world class organization in a high-tech role.

You will demonstrate an affinity for rapid, high quality issue resolution in a fast-paced technical environment and a strong passion for customer satisfaction and a willingness to build your technical and business skills supported by previous experience supporting or using a premiere upstream oil & gas software solution.

**Responsibilities**
- Ensure our clients get fast and accurate product support. Initially, your focus will be supporting our Execute and Generwell products, with opportunity for expansion to our other products
- Follow technical support practices in the areas of quality, knowledge centred support and resolution timeframes while continuing to investigate new innovative ways for improving processes
- Achieve customer care metrics on first response and average resolution times to ensure a positive customer experience
- Build client relationships and lead multi-level conversations within an organization
- Collaborate with internal Quorum Software teams, such as development and consulting, to escalate and resolve client issues
- Contribute to and conduct internal and external training for product and specialty learning, including video production
- Contribute to our knowledge base by identifying and documenting common issues along with the steps to resolution
- And other duties as assigned.

**Requirements**:

- University Degree, preferably B.Sc. in Engineering, Computer Science or Business
- 1-2 years professional experience in a software support environment and/or 1-2 years in an upstream oil and gas technical role
- Working knowledge of Execute or Generwell platforms is desirable
- Proficient in Microsoft Office products
- Familiarity with Excel, VBA, SQL and relational databases
- Service oriented, team centred attitude
- Strong technical skills, with an ability to think through details and methodically troubleshoot client problems
- Excellent verbal and written communication skills
- Strong listening skills
- A sense of urgency about solving problems and attaining favourable results
- Excellent organizational skills and the flexibility to manage multiple priorities
- Ability to work effectively with cross-functional teams and global teams
- Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations.
- Fluent in English, both written and verbal

**Additional Details**

**_
Please Submit your CV/Resumé in English._**_ _**_Only resumes submitted in English will be considered._**

**About Quorum Software**

**Diversity Statement**: At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.
- Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, a

  • Support Consultant

    hace 1 mes

    Bogota, Colombia Quorum Business Solutions A tiempo completo

    **Support Consultant** **Location: Bogota, Colombia** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company...

  • SAP Flm

    hace 1 mes

    Bogota, Colombia Fast Dolphin A tiempo completo

    **Puesto**:SAP FLM - Logistics Application Support Consultant **Ubicación**:Bogotá, Colombia. **Fecha de inicio**:Lo antes posible **Duración**:12 meses. **Descripción**: - Inglés avanzado. - Experiência con File Lifecycle Management. - Experiência en configurar estructuras de archivos basadas en roles. - Proceso de aprobación de FLM (File...

  • Support Consultant

    hace 4 semanas

    Bogota, Colombia Quorum Software A tiempo completo

    **Support Consultant - Logistics** **Location: Bogota, Colombia** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services...

  • (Cybersecurity) Technical Support Consultant

    hace 4 semanas

    Bogota, Colombia SupportYourApp A tiempo completo

    **Are you passionate about making a meaningful impact in the ever-evolving landscape of cybersecurity?** Join our **Technical Support Consultant** team today and help us in this critical mission of safeguarding businesses and individuals from the relentless threats of the digital age. Thrive in a multicultural and multilingual environment while enjoying...

  • (Networking) Technical Support Consultant

    hace 1 semana

    Bogota, Colombia SupportYourApp A tiempo completo

    **Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

  • SAP Apo Consultant Senior

    hace 2 semanas

    Bogota, Colombia Softtek Information Technology & Services A tiempo completo

    **About Softtek** Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe, and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary, and India. Softtek helps improve and produce predictable outcomes for top-tier...

  • L1 Technical Support Consultant

    hace 2 semanas

    Bogota, Colombia SupportYourApp A tiempo completo

    **Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

  • Consultant Co

    hace 5 días

    Bogota, Colombia Arthur D. Little Austria A tiempo completo

    **Overview**: As Consultant at Arthur D. Little you will take ownership for the delivery of important parts of the assignment under coordination and supervision of your case manager. **Responsibilities**: Take front-to-end accountability for a number of business analysis projects that you structure and complete with minor senior guidance Build compelling...

  • SAP ABAP Workflow Consultant Senior

    hace 4 semanas

    Bogota, Colombia Softtek Information Technology & Services A tiempo completo

    **About Softtek** Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe, and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary, and India. Softtek helps improve and produce predictable outcomes for top-tier...

  • Infrastructure Consultant

    hace 3 semanas

    Bogota, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Consulting team is looking for an Infrastructure Consultant to join us. In this role, you will need to demonstrate technical abilities while working as infrastructure developer. You’ll join a team of consultants who work with Red Hat's strategic customers and start sharing your knowledge of real-world best practices and technical...

  • Senior Solution Consultant

    hace 4 semanas

    Bogota, Colombia Aspen Technology A tiempo completo

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Data Consultant

    hace 4 semanas

    Bogota, Colombia Kyndryl A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are...

  • Implementation Consultant

    hace 5 días

    Bogota, Colombia Hexagon Asset Lifecycle Intelligence A tiempo completo

    **Responsibilities**: **Hexagon’s Asset Lifecycle Intelligence division** (Hexagon) is seeking an **Implementation Consultant** within our ALI Americas group. Although the position is posted in **Colombia**, we are flexible on location to hire the best talent across ** Chile and Mexico.** Are you ready for your next professional challenge? If so,...

  • Support Consultant

    hace 4 semanas

    Bogota, Colombia Quorum Software A tiempo completo

    **Support Consultant (Enterprise Upstream Accounting Applications)** **Location: Bogota, Colombia** **Work Hours: Noon-9:00PM CENTRAL STANDARD TIME** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time...

  • Support Consultant

    hace 4 semanas

    Bogota, Colombia Quorum Software A tiempo completo

    **Support Consultant (Enterprise Land Applications)** **Work Hours: Noon - 9:00PM CENTRAL STANDARD TIME** **Location: Bogota, Colombia** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum...

  • Support Consultant

    hace 2 semanas

    Bogota, Colombia Quorum Business Solutions A tiempo completo

    **Support Consultant (Enterprise Land Applications)** **Location: Bogota, Colombia** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology &...

  • Consultant - Interpretation/translation - Colombia

    hace 2 semanas

    Bogota, Colombia Mercy Corps A tiempo completo

    **Background**: Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. With a commitment to deliver quality...

  • Netsuite Consultant, Senior

    hace 3 semanas

    Bogota, Colombia BringIT A tiempo completo

    At Bring IT we are looking for an expert in NetSuite ERP implementations to be responsible for overall support in all functional matters related to the system architecture for finance, supply chain and operational activities. **Core Responsibilities**: Participate in business process discovery efforts by engaging with business user and understand their...

  • Consultant, Colombia Transforma Program

    hace 3 semanas

    Bogota, Colombia Tetra Tech A tiempo completo

    **Project Summary**: The USAID/OTI Colombia Program seeks to address emerging factors of instability through support to the Government of Colombia (GOC) and communities for robust peace accord implementation, thus helping to demonstrate that an integrated, comprehensive approach to the conflict also provides solutions to some of the country's biggest...

  • Technical Consultant

    hace 3 semanas

    Bogota, Colombia Thales A tiempo completo

    In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. As a Technical Consultant you will...