Trainer, Bilingual
hace 2 semanas
TRAINER, BILINGUAL
**Posted On**:Apr 24, 2023
**Location**: Bogota, Cundinamarca, CO
**Company**:Qualfon
- Job Summary- Main objectives and duties:
**1. Using the defined language from the client, provides Training Delivery / facilitation**
- Delivers training program to New Hires prior endorsement to Nesting.
- Answers all questions in a timely manner.
- Ensures training rules and regulations are strictly followed.
- Provides coaching on specific weak areas of the trainee.
**2. Setting of Training Expectations**
- Gives trainees an overview of the training flow and encourages total participation and interaction during training.
**3. Participation in Training Design**
- Suggests new ideas to improve training programs
and delivery.**4. Training needs assessment**
- Identifies problem or need of the trainees and the training program and seeks solutions to improve learning and overall performance.
- Participates during program evaluation.
- Monitors agent performance as a collaborative effort with the assigned mentor
- Area of expertise (Skills)- College Graduate of any course or its equivalent or at least 6 months to 1 year work experience in training and development, preferably in a Call Center setting- Other Skills and Experiences (Min)- Education
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Bilingual Trainer
hace 6 días
Bogota, Colombia Finsana A tiempo completoImportante compañía Fintech, requiere para su equipo de trabajo Entrenador / Analista de calidad con experiência específica en Call Center y manejo de inglés de al menos 80% para desarrollar entre otras, las siguientes actividades: - Reportar al Jefe de Call Center, el rol incluye la responsabilidad de realizar auditorías de calidad de llamadas para...