Senior Manager Tech Support
hace 2 semanas
**Número de la requisición**: 2161524
**Categoría de la vacante**: Tecnología
**Ubicación**: Bogotá, Distrito Capital de Bogotá
Compartir
- Trabajos con UnitedHealth Group
Estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. Y eso significa oportunidades de crecimiento profesional continuo para usted. Mientras le apoyamos con las últimas herramientas, capacitación avanzada y la fuerza unida de los compañeros de trabajo de alto calibre, usted puede continuar siguiendo el camino **del mejor trabajo de su vida. **SM**
This Senior Manager Tech Support oversees the whole IT support structure and leadership in all transactional and fundamental need for flawless business operations execution for Optum Colombia. A Sr. Manager with infrastructure strategical decision maker, who will design, implement, and execute strategical operations which make our operation more optimal. Guide the best practices of Optum IT operations and support to be replicated and driven.
Will be responsible for eliminating single point of failures, cost optimization, chargeback validations, budgeting & forecasting, elevated support in incident and change management, vendor management, operational dashboard reporting & cadence with business leadership, repository of IT assets (hardware/software), localized RCO (Desktop). Support critical areas for the IT leadership to cover Colombia and Global operation.
**Main responsibilities**
- **Team and area Management**:
Overall accountability for IT Infrastructure and IT projects within OGA
Be the single point of contact for business operations leadership
Elevated support in incident and change management Operational dashboard reporting & cadence with business leadership
Driving teams to create repository of IT assets (hardware/software), localized RCO support
Drive deliverables to meet project deadlines / milestones with IT Support team.
Track and update project plans and documentation.
Single point of contact for all project IT vendors/providers.
Document weekly status reports including project progress, key milestones, tasks accomplished, etc. Host weekly status call with project team
- **Infrastructure**:
Engage resources (management, service vendors, business segment leads, etc.) for project assignments.
Create and design IT resiliency eliminating single point of failures
Manage all IT aspects of Corporate Real Estate Projects. Responsible for voice, data, cable infrastructure - or any other technology issue related to Real Estate projects.
Work with Optum IT data/voice/security/server engineers to determine equipment and circuit equipment specifications.
- **Networking**:
Perform Optum IT change management procedures to create, submit, and coordinate various change requests associated with Optum IT Network Services current and future projects.
Interface with construction trades as necessary to ensure MDF/IDF construction to Optum design standards.
**Requirements**:
- 10-12 years IT Infrastructure leadership experience in data network deployment.
- Managed IT Programs as well as driven IT Operations
- Hands on experience with large network rollout deployment activities.
- Background in fundamental voice and data network technologies (e.g., LAN/WAN, network routing protocols, IPT, IVR).
- Demonstrated success leading complex network initiatives in a matrixed organization.
- Demonstrated strong teamwork and interpersonal skills.
**Preferred Qualifications**
- Experience in working with real estate projects and contractors
- Experience with acquisition integration
- Experience with VOIP installations and deployments.
- Experience with wireless LAN installations and deployments.
- Willingness to take ownership and be accountable for delivery of services to the business partner.
- Información adicional sobre la vacante
**Número de la requisición**
- 2161524
- **Segmento de negocio**
- Optum Global Advantage
- **País** CO
**Vacante de teletrabajo**
- No
-
Senior Manager Tech Support
hace 3 semanas
Bogota, Colombia UnitedHealth Group A tiempo completoThis Senior Manager Tech Support oversees the whole IT support structure and leadership in all transactional and fundamental need for flawless business operations execution for Optum Colombia. A Sr. Manager with infrastructure strategical decision maker, who will design, implement, and execute strategical operations which make our operation more optimal....
-
Technical Account Manager
hace 2 semanas
Bogota, Colombia Radware Bot Manager A tiempo completoTechnical Account Manager - (2400001S) The Technical Account Manager will be responsible for the customers in North America and their activities related to the managed services. The technical account manager will represent the customer inside Radware and will act as the focal point and escalation manager. This position will work in front of customers to...
-
Sr Mgr Tech Support
hace 2 semanas
Bogota, Colombia Optum Global Advantage A tiempo completo**Número de la requisición**: 2170042 **Categoría de la vacante**: Tecnología **Ubicación**: Bogotá, Distrito Capital de Bogotá Compartir This Senior Manager Tech Support oversees the whole IT support structure and leadership in all transactional and fundamental need for flawless business operations execution for Optum Colombia. A Sr. Manager with...
-
Tech Support Analyst
hace 2 semanas
Bogota, Colombia Rappi A tiempo completo**YOUR NEXT STEP IS AT RAPPI!** Rappi is one of the first Latin American unicorns and a start-up that continues to focus on growing and making life easier for our users. As a company, we seek to continue improving the services we already offer, add more to our offer and continue expanding throughout the Latin American continent. Assistance or support is...
-
Senior Manager, Enterprise Technical Support
hace 3 semanas
Bogota, Colombia Visa A tiempo completoCompany Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...
-
Analistas de Pruebas Semi Senior
hace 2 semanas
Bogota, Colombia sg tech A tiempo completoDescripción **Responsabilidades**: - Diseñar y ejecutar pruebas de software. - Colaborar con el equipo de desarrollo para identificar y solucionar problemas. - Crear y mantener documentación de pruebas. - Participar en el diseño de estrategias de pruebas. **Beneficios**: - Excelente ambiente laboral. - Oportunidades de crecimiento y desarrollo...
-
Senior Tech Recruiter
hace 3 semanas
Bogota, Colombia Optum Global Advantage A tiempo completo**Número de la requisición**: 2069701 **Categoría de la vacante**: Capital Humano **Ubicación**: Bogotá, Distrito Capital de Bogotá Trabajos con UnitedHealth Group Estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. Y eso significa oportunidades de crecimiento profesional continuo...
-
Senior SAP Ecc Functional Analyst
hace 2 semanas
Bogota, Colombia Lean Tech A tiempo completo**Company Overview**: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to...
-
Product Support Tech
hace 1 semana
Bogota, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Rep I (Product Support Tech) is an integral part to the Global Service & Support Team and works alongside the technical and operational organizations to optimize Customer Experience, System Quality and Operational Efficiency. This is a remote position which may require occasional in-person...
-
Product Support Tech
hace 2 semanas
Bogota, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Rep I (Product Support Tech) is an integral part to the Global Service & Support Team and works alongside the technical and operational organizations to optimize Customer Experience, System Quality and Operational Efficiency. This is a remote position which may require occasional in-person...
-
Senior Sales Manager
hace 3 semanas
Bogota, Colombia SITA Switzerland Sarl A tiempo completoOverview: **Senior Sales Manager** As a Senior Sales Manager, you will drive the profitable growth by identifying, pursuing and closing new business opportunities. You are the ultimate owner of the customer by becoming the trusted advisor to the client. You will lead a (virtual) team assigned to support the account. You will be accountable for driving all...
-
(Colombia) B2B Customer Support Manager
hace 1 semana
Bogota, Colombia SupportYourApp A tiempo completo**Passionate about the latest trends in Tech?** What if you had a chance to be a part of the world’s leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds. Join our SupportYourApp team as a B2B Customer Support Manager and emerge into technical, and...
-
Desarrollador Fullstack Senior
hace 2 semanas
Bogota, Colombia sg tech A tiempo completoDescripción ¡Hola desarrolladores apasionados por la tecnología! En SG Tech estamos en la búsqueda de un Desarrollador full stack Senior con experiência en Java y Angular para unirse a nuestro equipo de talentosos profesionales. **Responsabilidades**: - Desarrollar aplicaciones web utilizando Java y Angular - Colaborar con el equipo de desarrollo en...
-
Desarrollador Fullstack Semi Senior
hace 2 semanas
Bogota, Colombia sg tech A tiempo completoDescripción ¡Hola nuevamente! En sg tech estamos en busca de un desarrolador FULLSTACK semi senior que se quiera unir a nuestro equipo de talentosos profesionales. Si tienes al menos 3 años de experiência trabajando con Angular, Java, Springboot, Oracle y openshift, ¡te estamos buscando! **Acerca de nosotros**: sg tech es una empresa líder en el...
-
Finance and Administration Manager, Oti Colombia
hace 2 semanas
Bogota, Colombia Tetra Tech A tiempo completo**Project Summary**: The USAID/OTI Colombia Program seeks to address emerging factors of instability through support to the Government of Colombia (GOC) and communities for robust peace accord implementation, thus helping to demonstrate that an integrated, comprehensive approach to the conflict also provides solutions to some of the country's biggest...
-
Tech Support Service Specialist
hace 3 semanas
Bogota, Colombia Parser Limited A tiempo completoThis position offers you the opportunity to join a fast-growing technology organization that is redefining productivity paradigms in the software engineering industry. If you are passionate about technology and want to learn about new trends that are shaping human behavior, this opportunity is for you. **About Parser** We adopted agile methodologies,...
-
IT Support Specialist
hace 2 semanas
Bogota, Colombia Gensler A tiempo completoIT Support Specialist Your Role Support Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff...
-
IT Support Specialist
hace 2 semanas
Bogota, Colombia Gensler A tiempo completoYour Role Support Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...
-
Regional Cyber
hace 3 semanas
Bogota, Colombia Chubb INA Holdings Inc. A tiempo completoJob Requirements **Role Purpose**: Purpose is to have a specialized Cyber & Tech resource in the regional team to support the field with risk analysis and referrals. Key Responsibilities - Work in complex MAD accounts together with regional Cyber manager - Assist in high touch middle market and new SME products development - Support monitoring of advance...
-
Senior Account Manager
hace 2 semanas
Bogota, Colombia International Flavors & Fragrances A tiempo completoIt’s an exciting time to be part of IFF, we are looking for our next Senior Account Manager to become part of our industry-lead business development team. Are you passionate about building relationships and programs that help drive growth for industry leading Scent customers? Would you love to work for a company that is transforming the everyday? If the...