Specialist Crt

**Title: Specialist CRT**

**Location: GSC BOG**

Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation.

**Key Responsibilities**:

- Analyze and process instruction/requirements of the E2E import and export operations.
- Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier’s websites.
- Give support on track & trace activities and performance reporting for Customer Care program US based on several accounts.
- Add value to our customers through continuous improvement initiatives.
- Cross-training within the team

**Skills / Requirements**:
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Students/professionals in industrial engineering, international business, or related fields.
- Minimum of 1 year in Logistics.
- Good communication in English (verbal and written).
- Customer service and communication skills.
- Teamwork and autonomy
- Employees who have been in the organization for 12 months or in their current role
- Employees that are not in transition projects

**Relevant information**:
**Salary**: $ 2.270.000
- Type of Contract: Indefinite - Directly with DHL Colombia.
- Performance bonus from 7% to 13% of salary ($158.900 min
- $295.100max)
- Food Allowance: $95.564