Manager Qc and Training
hace 1 semana
Position: Manager QC and Training
Location: Bogota, Colombia
Employment type: Full-time
**DUTIES AND RESPONSIBILITIES**:
- Lead QC and Training departments, assigning tasks and guiding review processes for continuous improvement
- Ensure activities meet regulatory standards, evaluate program effectiveness, and identify areas for improvement
- Align team activities with KPIs, reduce defects through training and QC monitoring
- Develop and implement quality processes, analyze trends, and drive service improvements
- Manage performance, feedback, and budget for QC and Training staff, ensuring compliance with standards
- Approve reports, present quality/training updates, and address complex cases
- Assist in creating review plans and proactively identify process improvements
- Model culture, collaborate with HR and departments, and ensure compliance with policies
- Oversee recruitment, training, and performance management of QC and Training teams
**REQUIREMENTS**:
- Bachelor’s degree in Business Administration, Quality Management, Educational Training, or related field (Master’s preferred)
- Advanced proficiency in English, both written and spoken
- Relevant certifications in quality management, training, or leadership (e.g., ISO 9001, Certified Trainer)
- Extensive experience in quality monitoring, training, and leadership roles
- Proven ability to manage QC and training departments, preferably in iGaming or similar industries
- Strong knowledge of quality standards, training methodologies, and industry regulations
- Proficient in data analysis and reporting tools
- Exceptional leadership, team management, and cross-functional project experience
- Strong strategic planning, problem-solving, and continuous improvement skills
- Resilient and adaptable in managing challenges within QC and training
**BENEFITS**:
- Competitive Salary with bonus opportunities based on performance
- Paid Training to familiarize with the company’s high standards and procedures
- Private Health Insurance for comprehensive medical coverage
- Opportunities to advance within a global tech company
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