OTC Andean Manager

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Possible.**

You will manage order management and invoicing for a specific market.

**How you will contribute**

You will:

- Capture, process and validate orders from customers using all means of transmission in an accurate and timely manner so we meet delivery processing schedules, minimum order quantities and vehicle types/sizes
- Manage effective order fulfillment, taking account of availability checks, stock allocation rules and cross-functional alignment to balance supply constraints with delivery of service levels
- Manage the action invoicing processes and delivery of invoice accuracy based on correct price/quantity

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Strong customer service experience in CS&L
- Experience managing onsite and remote teams
- Customer orientation with a focus on delivering on customer KPIs (case fill rate, service levels, on time in full)
- Able to influence and drive cross-functional consensus on daily order fulfillment decision making
- Process management and planning skills
- Excellent verbal and written communication skills
- Good understanding of supply chain management, order to cash cycle, and commercial areas

**More about this role**

**What you need to know about this position**:
You will manage order management, invoicing, credit and collection for the andean market.

**What extra ingredients you will bring**:
You will:

- Lead the order to cash processes and assure the service and cash targets
- Manage regional teams for Order Management y Credit & Collection.
- Capture, process and validate orders from customers using all means of transmission in an accurate and timely manner so we meet delivery processing schedules, minimum order quantities and vehicle types/sizes.
- Manage effective order fulfillment, taking account of availability checks, stock allocation rules and cross-functional alignment to balance supply constraints with delivery of service levels.
- Manage the action invoicing processes and delivery of invoice accuracy based on correct price/quantity.
- Proactively execute cash collection in line with payment terms and process flows your respective accounts and prompt retrospective chasing of overdue invoices in line with targets.
- Ensure processes are followed to facilitate effective processing of deductions.
- Communicate in a timely manner and work with appropriate functions to ensure deductions are cleared or recovered.
- Ensure prompt reconciliation of credits with deductions.
- Partner with sales to manage their accounts ledger and debt.

**Education / Certifications**:

- University degree in Finance, Administration, Engineering or similar areas.

**Job specific requirements**:

- Experience with OTC (Order to Cash) modules in SAP.
- Advanced knowledge of Excel
- Fluent in English
- Experience working on similar roles ( 6 years or more)

**Work schedule: Hybrid model**

**No Relocation support available**:
**Business Unit Summary**:
**WACAM is Mondelez International’s Latin America presence with 1,700 wonderful people proudly representing a diversity of cultures and nationalities. WACAM includes 12 countries—Colombia, Ecuador, Peru, Chile, Bolivia, Panama, Costa Rica, Nicaragua, Honduras, Guatemala, El Salvador, and the Dominican Republic—and the U.S. territory of Puerto Rico. We make and distribute our global brands and local jewels such as **_Choco-Soda _**, **_Doña Pepa _**, **_Coronitas _**and **_Cua-Cua _**to over 190 million discerning consumers.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.

**Job Type**:
Regular

Order Management (OTB)

Customer Service & Logistics