Empleos actuales relacionados con Sr. Customer Success Manager - Bogotá - Genesys


  • Bogotá, Colombia Genesys A tiempo completo

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...


  • Bogotá, Colombia Genesys A tiempo completo

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...


  • Bogotá, Colombia Trellix A tiempo completo

    Software Development Engineer in TestSoftware Development EngineerStaff Software Development EngineerSenior Software Development EngineerSenior Security ResearcherSenior Software Development EngineerSenior Security ResearcherInside Sales RepresentativeCustomer Success ManagerMajors Account ExecutiveSenior Data ScientistSDETPublic Sector Account Manager,...


  • Bogotá, Bogotá D.E., Colombia ENTORNO Vivienda Asistida - Sede Lisboa A tiempo completo

    We are searching for an ambitious Customer Success Manager to join our team at ENTORNO Vivienda Asistida - Sede Lisboa. This role offers a unique chance to develop your skills and knowledge while contributing to the growth and success of our organization.About the RoleAs a Customer Success Manager, you will be responsible for establishing and maintaining...

  • Manager Customer Success

    hace 1 semana


    Bogotá, Cundinamarca, Colombia HRprofile A tiempo completo

    HR Profile, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Manager** **Customer Success ** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**:As a Customer Success Manager,...


  • Bogotá, Bogotá D.E., Colombia Dynatrace A tiempo completo

    We are looking for a seasoned professional to fill the position of Sr Customer Success Manager at Dynatrace. The successful candidate will have a proven track record of managing complex customer relationships, driving adoption, and delivering measurable outcomes.About the Position:Critical Partnership Development: Develop tailored success plans that align...


  • Bogotá, Colombia Dynatrace A tiempo completo

    **Your role at Dynatrace**: As a Senior Customer Success Manager, you will be at the forefront of helping our customers in the LATAM region—from Argentina to Mexico—achieve meaningful outcomes in their transformation journeys. This role is critical to driving adoption and usage, securing renewals, expanding customer relationships, and ensuring that our...


  • Bogotá, Colombia Dynatrace Software Gmbh A tiempo completo

    Your role at DynatraceAs a Senior Customer Success Manager, you will be at the forefront of helping our customers in the LATAM region—from Argentina to Mexico—achieve meaningful outcomes in their transformation journeys.This role is critical to driving adoption and usage, securing renewals, expanding customer relationships, and ensuring that our platform...

  • Customer Success Manager

    hace 4 semanas


    Bogotá, Cundinamarca, Colombia Avolution A tiempo completo

    Do you want to be part of a dynamic team that works with some of the largest organizations across the globe? Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers? If so, we want to talk to you. ABOUT THE COMPANY The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound...


  • Bogotá, Colombia Dynatrace Software Gmbh A tiempo completo

    Your role at Dynatrace As a Senior Customer Success Manager, you will be at the forefront of helping our customers in the LATAM region—from Argentina to Mexico—achieve meaningful outcomes in their transformation journeys.This role is critical to driving adoption and usage, securing renewals, expanding customer relationships, and ensuring that our...


  • Bogotá, Colombia dynaTrace software GmbH A tiempo completo

    Your role at Dynatrace As a Senior Customer Success Manager, you will be at the forefront of helping our customers in the LATAM region—from Argentina to Mexico—achieve meaningful outcomes in their transformation journeys. This role is critical to driving adoption and usage, securing renewals, expanding customer relationships, and ensuring that our...

  • Customer Success Manager

    hace 2 semanas


    Bogotá, Colombia Tenable Network Security, Inc. A tiempo completo

    Your Role: The Customer Success Manager executes foundational customer success strategies to ensure customer satisfaction, drive product adoption, and help customers achieve their business goals.This role focuses on building and maintaining strong customer relationships, providing proactive support, and driving measurable outcomes such as improved customer...

  • Customer Success Manager

    hace 2 semanas


    Bogotá, Colombia Tenable A tiempo completo

    Your Role: The Customer Success Manager executes foundational customer success strategies to ensure customer satisfaction, drive product adoption, and help customers achieve their business goals.This role focuses on building and maintaining strong customer relationships, providing proactive support, and driving measurable outcomes such as improved customer...

  • Customer Success Manager

    hace 2 semanas


    Bogotá, Colombia Tenable Network Security, Inc. A tiempo completo

    Your Role: The Customer Success Manager executes foundational customer success strategies to ensure customer satisfaction, drive product adoption, and help customers achieve their business goals.This role focuses on building and maintaining strong customer relationships, providing proactive support, and driving measurable outcomes such as improved customer...


  • Bogotá, Cundinamarca, Colombia HRprofile A tiempo completo

    HR Profile, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Manager** **Customer Success. **experience in EMS systems and/or in the phases of selection, design and implementation of energy management systems will be an asset, for our client, a multinational company specializing in digital...


  • Bogotá, Colombia Genesys A tiempo completo

    locations - Bogota (Flexible) - time type - Full time - posted on - Posted Today - job requisition id - JR106746 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...


  • Bogotá, Bogotá D.E., Colombia Servicenow A tiempo completo

    We are seeking an experienced Latin America Customer Success Manager to join our team at Servicenow. The ideal candidate will have a strong background in customer success, with a proven track record of driving growth and revenue through effective account management and strategic planning.About the RoleThe Latin America Customer Success Manager will be...


  • Bogotá, Bogotá D.E., Colombia Automation Anywhere A tiempo completo

    At Automation Anywhere, we believe that technology should empower people, not replace them. Our mission is to fuel the future of work by unleashing human potential through AI-powered automation.We're seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in ensuring that our customers...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Trellix A tiempo completo

    Job Title: Customer Success Manager About Trellix: Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.Our comprehensive, GenAI-powered platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations.Along with an extensive partner ecosystem,...

  • Customer Success Manager

    hace 3 semanas


    Bogotá, Colombia Broadvoice A tiempo completo

    POSITION: Customer Success Manager LOCATION: Colombia/Remote DEPARTMENT: Customer Success Management REPORTS TO: CSM Manager POSITION SUMMARY: Broadvoice is looking for an experienced Customer Success Manager to join our growing team.A successful candidate will orchestrate the customer journey through proactive engagement strategies, guide Broadvoice's...

Sr. Customer Success Manager

hace 1 mes


Bogotá, Colombia Genesys A tiempo completo

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description:
The goal of this CSM role is to establish a life-long relationship between Genesys and Genesys’ customers in the Commercial and Mid-Market segment by advising and equipping them to achieve their customer experience (CX) vision.
Department & Team: Customer Success
Reports to: Sr Manager Customer Success
Location: Colombia

Summary: Positions in this job family specialize in using deep industry and business process to increase Genesys' product adoption and utilization.
Activities include:

- Identifying and supporting client satisfaction and retention activities, as well as opportunities for additional revenue through upselling and cross-selling;
- Handling escalations and coordinating across other functional areas to ensure customer needs are met;
- Building post-sales relationships with customers to drive and increase adoption and utilization of products and services;
- Supporting customers to define product / services KPIs expected of customer team;
- Monitoring customer success in using Genesys's products / services; Providing access to technical leadership for client escalations.

Position Purpose

The goal of this CSM role is to establish a life-long relationship between Genesys and Genesys’ customers in the Commercial and Mid-Market segment by advising and equipping them to achieve their customer experience (CX) vision.

Key Responsibilities

They are the customer’s advocate and champion throughout their journey with Genesys. They recommend, orchestrate, and ensure adoption of the right strategies, products, and services to help customers rapidly realize their business outcomes.

They work closely with related functions in Genesys to ensure customer onboarding, retention, and revenue growth.

In this role, the primary responsibilities will include (but are not limited to):
- Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey- Understand customers’ business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the Genesys Advisor and customers can achieve

mutual success)- Link and prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes- Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives.- Drive customer reference-ability and continuous improvement of customer advocacy measures (e.g., Net Promoter Score)- Prepare and deliver territory plans to define account strategies and align resources- Team and establish shared accountability with adjacent functions in key points of the customer journey including, but not limited to:
- Onboarding Specialists to ensure new customers are systematically introduced into Genesys and begin to realize value as rapidly as possible- Professional Services to ensure that implementations progress smoothly to go-live- Renewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenue- Sales to identify cross-sell/up-sell opportunities and drive incremental bookings

Required Qualifications- +7 years’ experience in a technology-related field- Knowledge in Genesys & Call Center is a plus- COPC certified is a plus- Bachelor’s Degree in a technology
- or business-related field- Familiarity with CX (industry and technology) to drive consultative approach to customer interactions- Strong ability to build relationships and proactive engagement using digital touch capabilities- Ability to manage/multi-task multiple actions across assigned customer base- Ability to thrive in a dynamic environment- Excellent interpersonal, presentation skills - both written and verbal- Positive attitude and high willingness to learn- Leadership profile that unifies, influences, and inspires cross-functional teams to meet the changing needs of customers- Experience with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce and Gainsight, and on-line communities and social media platforms- Travel