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Remote Customer Service Representative
hace 3 semanas
You do not need to live in US for this job. We are seeking a specialist that lives in Colombia and can work at US Central time; time frame TBD.
Resumes and Business references required.
Job Duties / Responsibilities:
- Contacts Hispanic/US customers via telephone, attempts to handle customer service issues such as warranty issues, etc.
- Take calls during the week (days TBD) up to 40 hours working time
- Contacts and engages decision-makers, and applies skills in the area of communication, customer service and problem-solving
- Attends daily meetings
- Fields questions and overcomes specific objections raised by customer
- Corrects customer information on record when appropriate
- Follows up the customer service cases and keep track on the system
- Works with other team members to provide the highest level of customer service and meet team goals
- Complies with and adheres to service policies, procedures and Company ethics
- Performs other duties as assigned
Qualifications:
- Bachelor's degree or an equivalent combination of education, training and experience.
- Experience in customer service or sales in person or over the phone is preferred.
- An engaging, outgoing personality and passion for helping customers
- Ability to communicate well to customers
- Excellent analytical, decision-making and organizational skills
- Strong typing capabilities and PC proficiency
- Native in Spanish and Fluent in English is required.
Work Remotely
- Yes
Compensation and Payment:
750 USD equivalent approximately 2930 COP paid in the beginning of each month
**Job Types**: Full-time, Contract
Pay: $2,930 per month
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
- Spanish (required)
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