Expert Crt

**About this role**:
**This person will support with**:

- Act as main TL Back up on Gsconnect for the Business Support Service Line, supporting the KPI & APT Analysis and the Re-Assignment of the cases for the agents.
- Development and implementation of new reports about the performance of OFR Operations along AMER Region.
- Resolution of inquiries/concerns that the OFR agents around AMER may have about their Performance
- Follow up AMER Stations about the OFR Milestones timeliness and completeness performance. Support in performance analysis and development of improvement ideas for stations at the regional level.
- Work on continuous improvement initiatives and support testing phases in new system logics (FRP).
- Development of training on maritime issues at the regional level.
- Support in OFR product implementations at the global level for some customers
- Support the regional Ocean team in the Virtual Station Tour activity, as Reporting Expert.
- Lead trainings for new team members and assure they are achieved.
- Revise and update Business Support toolkits accordingly.
- Cross-training within the team.

**Who Can Apply**:

- Whoever is not currently in implementations/migrations.
- Employees who have been in the organization for not less than 12 months.
- Employees who have applied within last 3 months are not eligible for the current IJP.
- Note: Applicants_
- _
**_must_**:

- _
- have their Team leader’s approval_

**Key Capabilities / Competencies**:

- MS Excel intermediate - high (data analysis). Macros knowledge is a plus, but not a must.
- OFR Logistics Operations Background.
- CW1, FRP, DCR & DataGRIDS knowledge.
- English Level: High
- Customer service orientation. Effective oral and written communication skills
- Problem Solving Skills. Analytical. High detail attention.
- Self-management. Proactive attitude.
- Adaptability. Quick Learner.
- Teamwork. Collaborative.
- Attributes of DPDHL
- Oriented to Continuous Improvement - First Choice Certificate