Salesforce Solution Architect, Service Cloud Voice
hace 2 semanas
**About NeuraFlash**:
We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.
**What sets NeuraFlash apart?**:
At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. You'll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we're investing in ourselves
NeuraFlash is looking for a talented **Solution Architect** to join our growing Service Cloud Voice practice You'll bring Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA, and launch their solutions. We are building a best-in-class team and this role will have the opportunity to make significant contributions working with the rest of our talented team, exciting customers, and partnering closely with our Salesforce and AI Teams
**YOU'LL HAVE THE OPPORTUNITY TO**:
- Facilitate business process reviews to identify customer requirements and processes
- Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Develop technical requirements and specifications for customers and the technical delivery team
- Drive best practice contact center design into each and every aspect of solution delivery
- Effectively manage aspects of projects and customer communications
- Deliver customer end user training and documentation
- Oversee and be accountable for the successful completion of all aspects of assigned projects
- Exercise independent judgment, and take the lead role on enterprise level projects with mínimal direction from senior management
- Lead vision and strategy discussions with contact center and customer service leadership and management
- Architect and build best-in-class implementations of Service Cloud
- Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
- Understand and leverage Salesforce Platform to implement scalable solutions
- Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
- Acquire new technical expertise and understanding of latest Salesforce features and major launches
- Understanding of contact center routing strategies in Salesforce and Amazon Connect
**REQUIRED QUALIFICATIONS**:
- 3-5+ years project experience in a hands-on position
- 3+ years of experience with Salesforce in a development or configuration capacity
- Understanding of customer service and contact center operations with experience solving Complex Use Cases
- Solid understanding of Salesforce Platform and its architecture
- Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
- Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
- Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture
**PREFERRED SKILLS**:
- Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud
- Detail-oriented and a strong team player with great communication skills
- Keep an open mind and must be flexible to change
**NICE TO HAVES**:
- Contact Center architecture knowledge
- Working knowledge of voip communication protocols like SIP, WebRTC
- Experience building contact centers based on Amazon Connect Contact Center solution
- Experience with Workforce Management solutions
- Experience working with outbound dialers, campaign management
**What's it like to be a part of NeuraFlash?**:
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road For certain roles, travel is an exciting part of the job, with an anticipated
-
Desarrollador de Salesforce
hace 6 días
Bogota, Colombia VISEO - Spain A tiempo completoTrabajamos en proyectos Cloud para diversas tecnologías (**Salesforce, Azure y SAP**) y hemos ganado premios por la labor de nuestros consultores. Somos Salesforce Gold Partner, con más de 150 certificaciones. Buscamos un **Desarrollador de Salesforce / Salesforce Developer** **Tu Rol**: - Participación en proyectos con roles en las diversas nubes de...
-
Desarrollador de Salesforce
hace 6 días
Bogota, Colombia Viseo A tiempo completoTrabajamos en proyectos Cloud para diversas tecnologías (**Salesforce, Azure y SAP**) y hemos ganado premios por la labor de nuestros consultores. Somos Salesforce Gold Partner, con más de 150 certificaciones. Buscamos un **Desarrollador de Salesforce / Salesforce Developer** **Tu Rol**: - Participación en proyectos con roles en las diversas nubes de...
-
Salesforce Developer Sr.
hace 2 días
Bogota, Colombia SGF Global A tiempo completo_**Salesforce Developer Sr. (Marketing Cloud)**_ **(Remote)** SGF Global is looking for a Salesforce Developer Sr_**.**_, for IT enterprise in **Colombia - Remote (anywhere in Colombia)** **Overview**: As a Sr. Salesforce Developer, you will have the opportunity to get in on the ground floor of a new division created within one of the largest technology...
-
Salesforce Development
hace 2 días
Bogota, Colombia LANÚS TECH A tiempo completoLanūs Tech es un holding que agrupa a diferentes empresas del ramo tecnológico, llevamos más de 30 años apoyando a las organizaciones en su proceso de transformación digital; con presencia internacional, contamos con nuestras oficinas en Colombia, Estados Unidos, México, Perú, Guatemala y España. Nuestro equipo sigue creciendo en actividades...
-
Consultor Funcional Salesforce Commerce Cloud
hace 6 días
Bogota, Colombia VISEO - Spain A tiempo completoVISEO es una consultora multinacional de tecnológica con 20 años de experiência y presencia en 5 continentes. Trabajamos en proyectos Cloud para diversas tecnologías (Salesforce, SAP, Azure) y hemos ganado premios por la labor de nuestros consultores. **VISEO es Platinum partner de Salesforce**, y nos encontramos en constante crecimiento. Ésta es una...
-
Consultor Funcional Salesforce Commerce Cloud
hace 6 días
Bogota, Colombia Viseo A tiempo completoVISEO es una consultora multinacional de tecnológica con 20 años de experiência y presencia en 5 continentes. Trabajamos en proyectos Cloud para diversas tecnologías (Salesforce, SAP, Azure) y hemos ganado premios por la labor de nuestros consultores. **VISEO es Platinum partner de Salesforce**, y nos encontramos en constante crecimiento. Ésta es una...
-
Consultor Funcional Salesforce
hace 6 días
Bogota, Colombia VISEO - Spain A tiempo completoVISEO es una consultora multinacional de tecnológica con 20 años de experiência y presencia en 5 continentes. Trabajamos en proyectos Cloud para diversas tecnologías (Salesforce, SAP, Azure) y hemos ganado premios por la labor de nuestros consultores. **VISEO es Platinum partner de Salesforce**, y nos encontramos en constante crecimiento. Ésta es una...
-
Salesforce Commerce Cloud Developer
hace 6 días
Bogota, Colombia VISEO - Spain A tiempo completoVISEO es una consultora multinacional de tecnológica con 20 años de experiência y presencia en 5 continentes. Trabajamos en proyectos Cloud para diversas tecnologías (Salesforce, SAP, Azure) y hemos ganado premios por la labor de nuestros consultores. **VISEO es Platinum partner de Salesforce**, y nos encontramos en constante crecimiento. Buscamos...
-
Salesforce Commerce Cloud Developer
hace 6 días
Bogota, Colombia Viseo A tiempo completoVISEO es una consultora multinacional de tecnológica con 20 años de experiência y presencia en 5 continentes. Trabajamos en proyectos Cloud para diversas tecnologías (Salesforce, SAP, Azure) y hemos ganado premios por la labor de nuestros consultores. **VISEO es Platinum partner de Salesforce**, y nos encontramos en constante crecimiento. Buscamos...
-
Cloud Architect and Advisor
hace 5 días
Bogota, Colombia SAP A tiempo completo**We help the world run better** A Cloud Architect and Advisor (CAA) is a presales employee, consulting with our customers to find the cloud solution that best fits their requirements. A CAA also creates an architecture for the customer's solution landscape including, but not limited to, concepts for business continuity, performance, and load balancing. As...
-
Consultor Salesforce
hace 5 días
Bogota, Colombia ACL Tecnología A tiempo completoEn ACL nos encontramos en búsqueda de profesionales **Desarrolladores, Arquitectos y/o Consultores Salesforce** **Para este cargo es necesario experiência en módulos de**: - Econmmerce - Marketing on cloud - Salesforce CPQ - Salesforce Analytics - Manejo de inglés conversacional avanzado **Algunos de los beneficios a los que puedes acceder son**: -...
-
Arquitecto Cloud Aws
hace 1 semana
Bogota, Colombia Azka IT Consulting A tiempo completoDescripción **AZKAIT** es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos. Estamos en la búsqueda de tu talento como **Arquitecto Cloud AWS.** **Funciones principales del cargo: ** - Responsable del diseño de la arquitectura cloud requerida por los diferentes clientes según su nível de...
-
Cloud Solution Technical Specialist
hace 14 horas
Bogota, Colombia CleanCloud A tiempo completoSEK es una empresa que nace con más de 20 años de experiência y profundo conocimiento en ciberseguridad. Presente en 7 países, conecta a más de 750 profesionales apasionados y expertos en seguridad digital. Ser SEK significa ser parte de una empresa de referencia en América Latina y emprender un vuelo desafiante: pensar en el futuro y actuar hoy como...
-
Cloud Solution Sales Specialist
hace 14 horas
Bogota, Colombia CleanCloud A tiempo completoSEK es una empresa que nace con más de 20 años de experiência y profundo conocimiento en ciberseguridad. Presente en 7 países, conecta a más de 750 profesionales apasionados y expertos en seguridad digital. Ser SEK significa ser parte de una empresa de referencia en América Latina y emprender un vuelo desafiante: pensar en el futuro y actuar hoy como...
-
Business Development Representative
hace 4 días
Bogota, Colombia Salesforce A tiempo completoJob Category Sales Job Details **Job Description**: **What you will be doing **The Business Development Representative will have the responsibility of uncovering business needs for Enterprise Accounts to build a pipeline for the sales organization. The BDR will collaborate with the program manager to create campaigns and prospects, to develop to the point...
-
Microsoft Dynamics 365 F&o Solution Architect
hace 2 días
Bogota, Colombia Modern Talent Hub ES A tiempo completoEn **Modern Talent Hub** queremos convertirnos en la central que conecte el talento que requiere la industria **Tecnológica en América Latina**, y por eso necesitamos de profesionales como tú. **¿Te gustaría trabajar para un socio de Microsoft especializado en Dynamics ?** Buscamos un(a) **Microsoft Dynamics 365 F&O Solution Architect** con al menos**...
-
Salesforce Business Systems Analyst
hace 2 días
Bogota, Colombia Gracemark A tiempo completo**Salesforce Business Systems Analyst (CPQ BSA)** Duration: 1 year Compensation: Competitive, based on experience and qualifications, converted to USD. **Role Overview**: As a Senior Business Systems Analyst & Product Owner, you'll play a crucial role in our projects, leveraging your expertise in systems design, process implementation, and Salesforce...
-
Hybrid Cloud As a Service Intern
hace 14 horas
Bogota, Colombia Hewlett Packard Enterprise A tiempo completoHybrid Cloud As A Service Intern This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. This role will work with experienced team members to learn about identifying customer needs and developing solutions oriented to an as-a - service model focused on Hybrid Cloud Consumption Solutions, leveraging HPE’s...
-
Voice Agent
hace 5 días
Bogota, Colombia Bond Recruiters A tiempo completo**Job description** **Job description position: Remote Voice Agent (Hourly/Contractual)** We are looking for WFH agents who have amazing customer service skills, are highly attentive to detail, and can quickly navigate a computer, while also excited to learn and hone new skills! **Job Responsibilities/Duties (But Not Limited To)**: - Leveraging AI...
-
Cloud Sales Representative
hace 14 horas
Bogota, Colombia Amazon Web Services Colombia S.A.S. A tiempo completo5+ years of technology related sales, business development or equivalent experience - Bachelor's degree or equivalent Amazon Web Services is looking for a talented individual to join the Cloud Sales Center (CSC) team as a Cloud Sales Rep. CSC team has a vision to accelerate customer adoption of AWS services by creating a scalable and agile sales approach to...