Wfm Planner/scheduler

**So what does a Workforce Planner do?**

**Think of yourself as the leader who ensures staff optimization by ensuring you have adequate resources to meet demand; and keep a close eye and resolve concerns on schedule adherence, service levels, absenteeism, and other applicable service and efficiency metrics. You will have foresight in preparing for voice and non-voice volume, seat occupancy, average handle time, and other factors that measure productivity and campaign performance. So not just anyone is qualified for this role. We make sure we get the best of the best, and ensure our employees are top-notch**

**So, it's time to imagine** what it's like being a Workforce Planner. **Imagine that you're an orchestrator, aligning with numerous programs to optimize employee productivity, coordinating with training and talent acquisition to forecast and manage staffing needs, and collaborating with IT to customize information systems - to help supervise the fiscal activities within your team. You will monitor the accuracy of billing procedures for all clients within the site, and identify strategies to improve campaign processes and opportunities to increase profitability. As you tackle your new tasks for the day, you know that it will lead to one thing: you must be effective in driving staffing forecasts that are best for our people and our business.**

**As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements (for capacity planning and for a scheduling standpoint). Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills.**

**What else? **You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool and in ensuring that the seating plan is accurate and adequate to meet operational needs.**

**So, do you have what it takes to become a Workforce Planner?**

**Requirement**

**Here's what we're looking for: We are looking for someone with a BPO Operations background and at least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Planning and Scheduling, and Real-Time Management.**

**We need someone with high attention to detail, good analytical skills, and strong numerical literacy.**

**We need someone who can communicate effectively with all levels of management (written and verbal). Someone proactive when it comes to making decisions, as well as solving problems. Someone who can read trends and project those into future forecasts; utilize WFM centralized tools; and ensure that the database is regularly maintained.**

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

TaskUs is an Equal Opportunity Employer