Applications Specialist

As the Application Specialist, you would be responsible for development, analysis and maintenance of Technologies & Applications in order to support the Global Member Services team, Senior Leadership Team and other key business stakeholders.

This individual would be part of the TAP (Technology & Product) team.
This role will have the opportunity to oversee and partner on projects with Analysts, Project Managers, Product Managers, as well as technology team members in other departments.
This position would report to the TAP leadership team to determine daily, weekly, monthly, and yearly priorities for addressing the organization’s growing Technologies & Applications needs.

**Responsibilities**:

- Research and deliver new toolsets to leverage in conjunction to current and future
- Support the development of project plans to implement system changes helping
become more efficient and optimize costs.
- Manage and maintain Technology & Application KPIs (Key Performance Indicators) for daily,weekly, monthly, quarterly, and yearly reports
feature changes
- Reiterate, develop, and maintain weekly and monthly updates for Senior Leadership and Leadership Teams
- Partner with Work Force Management and BI (Bussiness Intelligence) teams to
- Manage and maintain Partner relations between key technology solutions
- Work within Jira and Asana to maintain visibility and accountability

**Required Skills**:

- 2+ years of experience with API (Application Program Interface) and cloud-based
technologies & tool-sets
- Experience with project management tools like Atlassian Confluence, Jira, and Microsoft Office Visio Charts
- Experience with Genesys Cloud architect
- Experience with Zendesk
- Ability to stick to deadlines and complete projects in a timely manner
- Good follow-through on projects

**Must be bilingual (english 75-80% spoken)**

**Resume in english**

**We offer between $1,500 - $1,700 us dollars monthy**

**Work from home**

**Using your own equipment**

**Salary**: $7,344,840 - $8,324,152 per month

Application Question(s):

- Available to work in pacific standard time

**Education**:

- Bachelor's (required)

**Experience**:

- experience with API: 2 years (required)
- Experience with project management tools: 1 year (required)
- Experience with Genesys Cloud architect: 1 year (required)
- Experience with Zendesk: 1 year (required)
- experience with call center CRM: 2 years (required)

**Language**:

- English 75- 80% (required)