Analyst, Global Reporting

hace 3 semanas

Bogota, Colombia Concentrix A tiempo completo

Job Title:
Analyst, Global Reporting

**Job Description**:
**The Analyst Reporting position analyzes existing projects, provides consultation on reporting decisions, and assists in building processes as well as developing improved reports. The Analyst is the main POC and liaison of data and reports for the program assigned. **Responsible for delivering standard daily reports for performance management in a call center environment. This position ensures adherence to standards and timely report delivery.**:
**Responsibilities**:

- ** Produce ad hoc reports, trending data, and respond to client inquiries**:

- ** Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities**:

- ** Coordinate the implementation of reporting processes**:

- ** Develop new reports/graphs, production schedules, and additions/deletions from existing reports**:

- ** Utilize new data sources for report development**:

- ** Communicate with project managers to understand client report needs**:

- ** Produce and verify daily electronic reports using reporting tools**:

- ** Maintain existing reports as well as monthly and year-to-date summaries**:

- ** Develop trending reports on a request basis**:

- ** Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred**:

- ** Experience with call center business and computer support systems preferred**:

- ** Knowledge of database technology, including Oracle or familiarity with SQL**:

- ** Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables**:

- ** Demonstrated knowledge of reporting solutions**:

- ** Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies**:

- ** Strong communication skills, both written and verbal**:

- ** Proficient in Microsoft Office**:

- ** Self-starter, sense of urgency, and works well under pressure.**:

- ** Strong attention to detail.**:

- ** Sense of professionalism and ability to develop relationships.**:
**Career Framework Role**:

- ** Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.**:

- ** Analyzes possible solutions using standard procedures and principles.**:

- ** Builds knowledge of the organization, processes and customers.**:

- ** Solves a range of straightforward problems.**:

- ** Receives a moderate level of guidance and direction**:
**Disclaimer**:
**The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel working within this job title.**:
**Location**:
COL Bogota - Oficinas y terrazas de

Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

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