Enterprise Delivery Architect

hace 3 semanas

Desde casa, Colombia CSG A tiempo completo

Hi, I'm

Laura Pérez

, your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do
- You will report to the Solution Delivery Director to contribute toward deliver new insights to the customer to help them with enhancing their customers' experience, modernize their technology architecture and lower their costs.
- Consult with the Client Business and Strategic Solution Unit teams to provide enterprise-wide solution expertise that integrates business and technology to improve customer experience and move the customer's business forward while solving for their most challenging and complex business challenges.
- Leverage deep industry and best practice knowledge in: omni-channel customer experience, business architecture, IT architectures, and technology optimization to facilitate collaborative business process and solution architecture discussions with our customer's business and IT executives.
- Work with Client, CBU and SSU to architect the right comprehensive solution(s), and supports to identifying, developing and positioning larger, more strategic opportunties.
- Collaborate with a cross-functional team to develop and execute an integrated, multi-faceted strategic account plan that provides the customer with concise facts about their business concern(s) and that presents the implications of various alternatives.
- Identify business model innovation and business process re-design/optimization based on customer's business needs and that can be solved through our product and solution portfolio, as well as partner services and offerings.

You should have
- Bachelor's degree or equivalent work experience
- Proficiency in English in a business environment
- 10 years of telecommunications industry experience in OSS/BSS and consulting.
- In-depth experience with the definition and maintenance of complex business and technical roadmaps and strategies.
- Previous experience interacting with C-level execs at large companies is preffered
- 7+ years Big 5 advisory services experience is preffered
- Leadership skills. Able to lead customer engagements at an executive level.
- In-depth knowledge of complex enterprise technology solutions including enterprise service bus, API integrations, mediation, billing and payment systems.
- ystems.
- Knowledge and experience with different development methodologies and principles.

Who will love this job
- An trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
- A growth driver - you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
- A game changer - you dream big and push the limits of what's possible to improve for yourself and others
- A leader - you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
- A strategist - you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions

Perks & Benefits
- Work from Home, in-office, or hybrid
- Paid Vacation, Birthday, Volunteer and Holiday Time Off
- Education Reimbursement
- And so much more

Our Story
- CSG

empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our

locations

, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world.

LI-Remote

Location(s):
Colombia Remote

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