O2c Collection Coordinator

hace 2 meses

Bogotá Cundinamarca, Colombia TMF Group A tiempo completo

**Job no**: 574689
**Work type**: Full time
**Location**: Bogota, Colombia
**Categories**: Internal Finance
**Office Location**: Colombia

**ABOUT TMF GROUP**

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 9,100 experts and 120 offices in 85 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success.

**ABOUT THE ROLE**

TMF Colombia is looking for a Bilingual Billing Specialist, with at least 3 years of experience in Financial areas, billing, invoicing and Excel to work in hybrid modality from Bogotá, Colombia.

RESPONSIBILITIES:

- Manage customer relationship and ensure a high level of service is provided at all times
- Act as business partner in order to provide timely and accurate data and ensure effective collections and disputes management
- Act as escalation point of contact for collection related matters
- Regularly update the Line Manager about development, progress of collection process and dispute resolution
- Drive continuous improvement while monitor the outcome of the team, meeting quality standards
- Develop, support team members and provide supervision on their activities
- Sets priorities for the team to ensure task completion
- Proactively manage team performance through robust objective setting, delivering constructive feedback and confidently managing under-performance
- Follow defined internal policies and procedures
- Ensure delivery of high-quality service according to agreed deadlines, KPIs and SLAs

**REQUIREMENTS**:

- Minimum 5-8 years of experience in Order to Cash area (preferably Collections), experience in similar position will be an advantage
- University/College Degree, preferably in Finance, Accounting or Economics
- Understanding of end-to-end Order to Cash process and accounting rules
- Good command of English (both verbal and written)
- MS Office knowledge - very good excel skills
- Demonstrated ability to work effectively and independently in a busy and high-profile environment

Experience working within a multi-cultural environment

**What's in it for you?**

**Pathways for career development**
- Work with colleagues and clients around the world on interesting and challenging work.
- We provide internal career opportunities, so you can take your career further within TMF.
- Continuous development is supported through global learning opportunities from the TMF Business Academy.

**Making an impact**
- You’ll be helping us to make the world a simpler place to do business for our clients.
- Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.

**A supportive environment**
- Strong feedback culture to help build an engaging workplace.
- Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

**Want to know more about a career with TMF Group? Watch this video**:
**Advertised**: 28 Aug 2024 SA Pacific Standard Time
**Applications close**: 28 Sep 2024 SA Pacific Standard Time

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