Collections Analyst
hace 4 meses
Hola
Somos una compañía diversa, que trabaja en equipo para crear productos financieros modernos e innovadores mientras que expandimos las oportunidades de crédito a aquellos que están fuera del sistema financiero tradicional. Únete a nuestro propósito y descubre cómo puedes maximizar tu potencial en una compañía de rápido crecimiento.
El equipo
Nuestro equipo de cobranza es crucial para el cumplimiento de nuestro objetivos de negocio. Ellos trabajan en conjunto con otras áreas para optimizar el portafolio que tienen a su cargo y lograr una cobranza efectiva conforme vamos creciendo.
Los analistas de cobranza contactan activamente a nuestros clientes por teléfono. Conocen todo sobre nuestros productos y la situación de cada uno de los clientes que contactan. Deben garantizar la gestión de los clientes morosos a través de una comunicación y negociación amigable para brindar la mejor experiência de usuario y aumentar la fidelidad de nuestros clientes.
Tu labor como analista de cobranzas:
- Gestionar la cobranza del portafolio asignado
- Guiar a los clientes en procesos de pago y hacer acuerdos de pago para garantizar la gestión.
- Conocer profundamente todos nuestros productos.
- Comunicar las inconformidades de los clientes, en caso que no puedas darles una solución de manera independiente.
- Brindar información oportuna, eficaz y transparente para mantener nuestros estándares de servicio al cliente
- Apoyar en la estrategia de retención para mantener satisfechos a nuestros clientes.
- Aportar en el cumplimiento de las metas del área (Recaudo, gestión de portafolio, C-Sat, NPS, entre otras)
Tu contribución:
- Debes ser estudiante o profesional en carreras administrativas y/o relacionadas
- 1 o más años de experiência en áreas de cobranza servicio al cliente
- Buenas prácticas en procesos de servicio al cliente y cobranzas
- Fuertes habilidades de comunicación
- Vocación de servicio
- Disposición para aprender
- Experiência en procesos de cobranza y manejo de clientes
- Alta orientación al resultado
- Conocimiento de métricas de cobranza y gestión de portafolios.
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