Learning Experience Leader
hace 4 semanas
**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
**What We Offer**:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
**Overview**
**The Learning Experience Manager for Language and Communications training will be responsible for designing, implementing, and managing language training initiatives to enhance the communicative competencies of our teammates who speak English as a second/foreign language.**
**To deliver communication, culture, and soft skills assessment, training/coaching, and curriculum development to the organization in order to develop the linguistic abilities of the seasoned agents and newly hired trainees.**
**SPECIFIC RESPONSIBILITIES**
**Program and Resource Management**
- ** Collaborate with cross-functional teams (e.g., Recruitment, QA, Operations) to assess language and communication requirements for various departments and job roles.**:
- ** Develop and execute comprehensive language and communication training interventions tailored to the specific needs of the campaign/client (for both new hires and existing teammates).**:
- ** Hire, mentor, and manage a team of Language and Communication Leaders (trainers) who are primarily responsible for assessing communication skills, facilitating classroom training, and coaching.**
**Training Delivery**
- ** Conduct training, workshops, and coaching sessions to improve our teammates' language proficiency, communication skills, and cultural awareness.**:
- ** Utilize various training methods, including e-learning, workshops, and one-on-one coaching, to accommodate diverse learning styles.**
**Coaching**
- ** Develop individualized language coaching plans that cater to the unique needs and objectives of each campaign/LOB.**:
- ** Provide one-on-one coaching sessions that focus on core language competencies (e.g., vocabulary, grammar, fluency, and cultural nuances).**:
- ** Offer constructive feedback and guidance during coaching sessions to help teammates improve their language skills.**:
- ** Set achievable goals and milestones for teammates and track their progress.**
**Assessment and Evaluation**
- ** Conduct thorough assessments to understand clients' language proficiency, specific goals, and areas requiring improvement.**:
- ** Administer language proficiency assessments to measure employees' progress.**:
- ** Analyze training effectiveness through feedback, surveys, and evaluation metrics, making necessary adjustments to training programs.**
**Reporting and Documentation**
- ** Maintain accurate records of training sessions, attendance, and teammate progress.**:
- ** Generate reports for senior management to demonstrate the impact of language and communication training programs.**
**The success of the LX Manager will be measured through**:
- ** Performance of learning programs deployed (reaction, performance, etc.)**:
- ** On-time delivery of projects managed**:
- ** Feedback from key stakeholders**
**EDUCATION**
**Bachelor's degree in Linguistics, Communications, Education, or a related field with a CEFR/Language training background.**
**WORK EXPERIENCE**
- ** 2-3 years of experience in managing a team of language trainers**:
- ** 3-5 years of experience facilitating communications training and coaching**
**OTHER SKILLS**
- ** Excellent (verbal and written) communication skills (CEFR C1 level, non-negotiable)**:
- ** Strong understanding of language acquisition principles and adult learning theory**:
- **
-
Learning Experience Leader-2
hace 4 semanas
Cali, Colombia TaskUs A tiempo completoWhat does a Learning Experience Leader really do? Think of yourself as the someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product specific...
-
Learning Experience Leader
hace 4 semanas
Cali, Colombia TaskUs A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Learning Experience Manager
hace 1 día
Cali, Colombia TaskUS A tiempo completo**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Learning Experience Manager
hace 4 semanas
Cali, Colombia TaskUS A tiempo completo**Job Description**: **Job Description**: **Overview** Imagine yourself going to work with one thing on your mind: that you are responsible for the day-to-day training programs and initiatives while achieving a high level of performance and profitability. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will not...
-
Team Leader
hace 1 día
Cali, Colombia TaskUs A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Team Leader
hace 1 día
Cali, Colombia TaskUs A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Team Leader
hace 1 día
Cali, Colombia TaskUs A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Trilingual Team Leader
hace 1 día
Cali, Colombia TaskUs A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Mid Python Developer
hace 6 días
Cali, Colombia Encora A tiempo completoAt Encora we are looking for a great talent like you to join our team as the next **Mid Python Dev (9823)** allocated in Latam. **About the role**: As a Mid Python Developer, you will be part of a highly skilled technology and agile team by supporting and developing cutting-edge solutions to meet our business requirements. You will help us accelerate our...
-
Technical Support Specialist
hace 1 mes
Cali, Colombia Avidbots A tiempo completoAvidbots bring robots to everyday life to expand human potential. Our ground-breaking product, the Neo autonomous floor scrubbing robot, is deployed around the world and trusted by leading facilities and building service companies. Headquartered in Kitchener, ON, Canada, Avidbots is a 100% vertically integrated technology company, offering comprehensive...
-
Senior Front End/react
hace 4 semanas
Cali, Colombia Encora A tiempo completoWe are growing fast as a team so that's why we are currently looking for a **Senior Front End/React (9213)** allocated in Latam willing to accept challenges and with a good level of English communication skills. Would you like to join our great team of engineers? Here we will tell you more about us and the role! **Our Requirement**: - At least 5 years of...
-
Dutch speaking Quality Analyst
hace 3 semanas
Cali, Colombia Foundever A tiempo completoDutch speaking Quality Analyst - Athens, Greece Req ID#: 373157 Athens, Athens, GR Job Description: About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative...
-
Digital Strategy
hace 1 mes
Cali, Colombia Mondelēz International A tiempo completo**Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.** You are part of a team responsible for experimenting with cutting-edge technologies, delivering solutions by testing and learning and developing strong partnerships to enable growth through...
-
Digitization Expert
hace 4 semanas
Cali, Colombia Mondelēz International A tiempo completo**Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.** You are part of a team responsible for experimenting with cutting-edge technologies, delivering solutions by testing and learning and developing strong partnerships to enable growth through...
-
Tax Coe Analyst Sr
hace 6 días
Cali, Colombia Colgate-Palmolive A tiempo completoNo Relocation Assistance Offered 151704 - Cali, Valle del Cauca, Colombia **Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions!** **If this is how you...
-
Continuous Improvement Analyst for Foundever
hace 3 semanas
Cali, Colombia Foundever A tiempo completoContinuous Improvement Analyst for Foundever - Athens, Greece Req ID#: 383133 Athens, GR, 104 34 Job Description: About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands....
-
Content Moderator
hace 7 días
Cali, Colombia Conectys A tiempo completoWith over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success...
-
Business Intelligence Analyst
hace 4 semanas
Cali, Colombia TaskUS A tiempo completo**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Sales Representative
hace 4 días
Cali, Colombia HUBTEK A tiempo completo**Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. We have been impacting the world **since 2018,** and we want to...
-
Talent Acquisition
hace 1 mes
Cali, Colombia MicroTalent A tiempo completoMicro Talent, we are a subsidiary company of an American business group called Arroyo Consulting and we are currently looking for an.Net Architect. Professional with more than 5 years of experience as Developer including more than 2 years as Architect. - Responsibilities_ - Work as Architect and as software developer implementing solutions to different...