Credit Reporting Client Support Analyst- B2B
hace 5 meses
TransUnion's Job Applicant Privacy Notice
**What We'll Bring**:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team - you’ll work with great people, pioneering products and cutting-edge technology.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
**What You'll Bring**:
- Bachelor’s degree and/or 1+ years of professional experience in customer-facing or operations role in reporting management.
- Proven customer management skills with a strong customer service orientation (desire to help others).
- Excellent relationship building and stakeholder management skills.
- A proven understanding of the operations function, with previous experience in banking, retail credit or consumer credit reporting industries considered an asset.
- The ability to multi-task and handle high volumes of small projects simultaneously.
- Maintaining regulatory compliance in a complex environment with a demonstrated understanding of credit reporting laws and regulations
- Highly developed analytical and problem-solving capabilities with the ability to present data and information effectively with excellent attention to detail and a high level of accuracy
**Impact You'll Make**:
- Expectations in the first 90 days - Gain an understanding of industry guidelines, our core systems and operational processes
- To achieve this, you will work directly with our data furnishers to evaluate file failure errors, update furnisher information, analyze/interpret dispute-related data to identify issues/concerns/trends, track relevant activities, and perform outreach to data furnishers
- Support our internal stakeholders with a variety of daily operations and create reports and dashboards while keeping strict adherence to internal policies and procedures and supporting documentation
- What you’ll accomplish beyond 90 days - Effectively advocate for industry standards and best practices across internal and external stakeholders, as well as, build relationships and provide solutions
- This will be done via handling of daily requests submitted by furnishers and internal stakeholders, along with assisting in our proactive data quality reviews, new furnisher onboarding and credit data investigations
- Update internal reporting to keep all stakeholders informed of industry trends and the status of various accounts and projects
TransUnion Job Title
Analyst, Data Acquisition
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