Retention Specialist

Retention Specialist (customer service retention)

Medellin
Full-time - permanent
Salary $3'200.000 COP

**Job Description**:
At ttg Talent Solutions we are looking for a Retention Specialist to join one of our amazing clients. You will be in charge of providing support to the Commercial Area Management in the Customer Retention and/or Insured area. Achieve a high percentage of insureds who renew their contracts with the company. Negotiate with the insureds and provide them with different alternatives or options within our plans to retain the customer.

Basic Functions:
Minimum Requirements (Knowledge, Skills, and Abilities):
Higher education in Sales, Marketing, or a related degree English 90% Experience in Pre-paid Medical Insurance. Experience in Quality Customer Service. Knowledge and good use of utilities Proactivity Effective Communication, expressing and communicating correctly and clearly orally and in writing. Ability to work under pressure with closing dates. Dynamism - Energy. Ability to work under pressure with closing dates. Dynamism - Energy. Ability to handle interpersonal relationships. Follow oral and written instructions.At ttg, “We believe in making a difference One Person at a Time,” ttg OPT