Systems Engineer

hace 5 meses

Santa Marta, Colombia Fortinet A tiempo completo

We are looking for a Systems Engineer to work closely with a sales representative in a defined territory. The Systems Engineer's primary mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales and must understand multiple customer market segments (Such as finance, retail, education, government and so on).

**Job duties and responsibilities**
- Pre-sales - assist in qualifying sales leads from a technical standpoint.
- Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications, and functionality to integration.
- Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate, and resolve customer's technical issues.
- Assist identified customers with post-sales training.
- Travel within the assigned territory (Colombia) to ensure all distributors, partners, and customers get the appropriate level of attention and care according to the importance of the accounts
- Create technical documents that can help the sales and marketing teams to impact the products and solutions adoption.
- Position Fortinet Services portfolio in customers and partners.
- Perform high-level technical presentations to sales and partners on positioning new and current Fortinet products.
- Create strategies to help the partners perform better/quicker/ demonstration demos to show Fortinet's product strengths effectively.
- Support educational efforts targeted to keep a high degree of knowledge about Fortinet's post-sales process to partners and customers.

**Qualifications**
- Bachelor’s Degree or equivalent experience. Graduate degree preferred.
- Security Certifications: CCIE, CISSP, CISM, CEH or another security certification recent (last 3 years)
- Networking Certifications recent (last 2 years)

**Knowledge, skills and abilities**
- Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or equivalent work experience.
- Minimum 5 years of Experience in technical/pre-sales support as a sales or systems engineer in Cybersecurity fields
- knowledge on computer networks, cybersecurity, and Cloud infrastructure.
- Experience in LAN/WAN/Internet services administration
- Experience with Wireless technologies, deploying, supporting and doing site surveys.
- Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP
- Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, SDWAN, Network Security, Intrusion Detection, Anti-Virus - EDR, SIEM, WAF, NAC, Sandboxing.
- Knowledge about cybersecurity standards or/and regulations.
- Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
- Experience with encryption and authentication technologies required
- Desired product certifications on Networking, Firewalls, VPNs, IPS, Antivirus, AntiSpam, URL Filtering or Vulnerability Managers; that can be from Fortinet or from other competitor products is a plus
- Strong presentation skills, ability to talk to either the technical or management level.
- Strong analytical skills, oriented to details.
- Strong oral and written communication skills, both in Spanish and English.
- Previous experience working with channels is a plus.
- Ability to be autodidact and learn new knowledge areas on his/her own.
- Proven track as problem solver.
- Self-motivated, with ability to work without direct supervision.
- Adaptable and flexible, operating in a fast-paced, dynamic environment.
- Availability to travel on short notice.

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