Salesforce Field Services Practice Architect

hace 4 días


Desde casa, Colombia Salesforce A tiempo completo

**Job Category **:Customer Success Group

**Job Details**:
The Salesforce Field Service Practice Architect is a demonstrated thought leader in technical and/or functional aspects of customer and partner engagements that lead to the successful delivery of SFS Projects.

SFS Practice Architects play a key role in the creation and review of client-specific solution scope, implementation proposals and staffing plans. This includes collaborating with SMEs across the organization and driving alignment for successful engagements. The Practice Architect is a leader in the SFS community as an implementation SME developing best practices, enablement activities and tools, and alignment of strategic global initiatives.

**Responsibilities**
- Serve as the Subject Matter Expert for Salesforce Field Service
- When engaged with customers, assist with team leadership and help/exceed goals and metrics while providing insight to SFS best practices
- Lead mentorship programs to help scale SFS technical and functional knowledge within Delivery Services
- Coordinate monthly practice meetings to encourage and share knowledge with members of the team
- Engage in continued, self directed professional growth and development
- Deliver high client satisfaction (CSAT) by ensuring value is realized through each engagement
- Positively impact internal and external initiatives across Services, Support, Enablement, Alliances and TMP
- Align closely with Account and Services Sales teams and partner in pre-sales activities such as scoping, engagement plan development and project staffing
- Manage multiple strategic clients simultaneously to meet 78% billable target including Practice Initiatives
- Inspire people to do the best work of their careers by being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work
- Recognized as a valuable and trusted advisor by our customers and other members of Salesforce SFS community and continue to build a reputation for excellence in professional services
- Collaborate with the Go-to-Market Team to drive continued growth of services
- Act as an escalation point as it relates to Salesforce SFS projects via Project Support Requests

**Preferred Qualifications and Skills**:

- BA/BS degree or foreign equivalent
- Relevant Salesforce SFS solutioning experience or equivalent Field Service Solutions such as Click, Oracle CRM, Service Edge, ServiceMax, etc.) experience preferred
- Experience with work order management, resource scheduling and optimization using cloud-based tools/infrastructure
- Relevant Salesforce experience in Sales & Service Cloud related certifications is a plus (Field Service Consultant Required, Administrator, Advanced Administrator, Service Cloud Consultant, Sales Cloud Consultant, etc.)
- Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams
- Ability to work independently and be a self-starter
- Comfort and ability to learn new technologies quickly & thoroughly
- Specializes in gathering and analyzing information related to data integration, subscriber management, and identify resolution
- Excellent communication, analytical & problem solving skills
- Demonstrated ability to influence a group audience, facilitate solution reviews, and lead discussions such as implementation methodology, road mapping, enterprise transformation strategy, and executive-level requirement gathering sessions
- Travel to client site (up to 50%)
- Knowledge of Data Governance and Data Privacy concepts and regulations a plus

**Leadership Qualities**:

- PASSION: Passionate about Customer Success
- BEGINNER'S MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
- LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships
- COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
- STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
- TEAM PLAYER: Proficient at collaboration and working with members of a team
- URGENCY: Ability to move fast and drive business value and results
- TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
- ADAPTABLE: Excels in high levels of uncertainty and change
- COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community’s knowledge and resource base

**Accommodations**:
**Posting Statement**:
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and w


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