Fraud Prevention Agent

hace 5 días


Bogota, Colombia Rappi A tiempo completo

**YOUR NEXT STEP IS AT RAPPI**

Rappi is one of the first Latin American unicorns and a start-up that continues to focus on growing and making life easier for our users. As a company, we seek to continue improving the services we already offer, add more to our offer and continue expanding throughout the Latin American continent.

Hey, keep it in mind that Rappi is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age, disability or background. You'll be most welcome here

**Role Objective**:

- Analista de monitoreo transaccional y atención al cliente, gestionará escenarios de fricción a usuarios proponiendo soluciones o controles de seguridad al usuario de acuerdo a la necesidad del caso. Identificara patrones de fraude asociados a las problemáticas de los usuarios y recuperacion de contracargos.

**Main Responsibilities**:

- Respuesta rapida
- Productividad por hora
- Servicio al cliente
- Devoluciones
- Identificación de patrones de fraude de acuerdo a lo expuesto por los usuarios afectados

**Key Requirements**:

- Experiência: Mínimo 1 año en sector de prevención del fraude o monitoreo transaccional.
- Formación académica: Tecnologo o ultimos semestres de carrera universitaria o egresado.
- Conocimientos técnicos: Ofimática (Excel y Word), herramientas de monitoreo (Basico) y SQL (Es un plus)

**Desired Requirements**:

- SQL
- Experiência en Prevencion fraude
- Experiência en servicio al cliente.

He leído y acepto la Autorización de Datos Personales de Rappi S.A.S
- Conforme a la Política de Tratamiento de Datos PersonalesI have read and accept the Authorization of Personal Data from Rappi S.A.S
- In accordance with the Personal Data Treatment Policy


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