Technical Support Bogota English B2+

hace 1 mes


Bogotá Cundinamarca, Colombia Solvo Global SAS A tiempo completo

**Position**: Corporate Support Specialist

**Schedule.** Friday to Tuesday, from 2:00 PM to 12:00 AM EST // Wednesdays and Thursdays off (Bus route)

Training: Monday to Friday 9:00 am to 6:00 pm (1 month)

**Location**: Only Bogotá.

**Salary**: 3'600.000 COP

Quility is a leading technology-enabled, independent provider of insurance protection and financial wellness solutions. With thousands of agents operating in all 50 states, and a corporate staff of over 150 strong, we forge long-lasting relationships with America’s families and curate life insurance solutions to meet their evolving needs. Our advisors, partners and team members come from a variety of backgrounds, but we all have one thing in common: We are dedicated to helping our clients protect what matters most.

**Objectives**

The duties for the Support Specialist include direct contact with agents and clients by chat and ticketing. Responsibilities include meeting support needs of our agent force and client base, across all insurance technology platforms.

**Essential Functions**
- Answer incoming support tickets, calls, and chats to provide the first line of defense helpdesk for our agents and policy holders
- Perform research necessary to effectively answer policy holder questions and concerns
- Troubleshooting and/or escalation of level 1 tickets and chats
- Compose business letters, effectively communicate in writing and verbally
- Requires extensive chat contact

Competencies
- Strong communication skills
- Initiative
- Multi-tasking skills
- Troubleshooting skills

**This position requires no supervisory responsibility.**

**Required Education and Experience**:

- High school diploma.
- Customer service experience and Tech Support Experience.

Tipo de puesto: Tiempo completo, Indefinido



  • Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    Join Our Team as a Technical Support Specialist! Are you ready to take your career to the next level? We are looking for passionate individuals to join our dynamic team in Bogotá! Qualifications: - Academic Level: Technical degree, technologist, or professional - Desired Experience: Previous work experience in a call center providing technical support -...


  • Bogotá, Cundinamarca, Colombia GSB A tiempo completo

    Important company requires: **Technical Support L3**. **General Activities** **- On-site IT support**: - Inventory management, device administration and maintenance (laptops, desktops, tablets, mobile devices, MAC devices, IHMS data collectors, etc.) - Technical support for networks and servers. - **IMAC and Break-Fix Support**: - Installation of devices...


  • Bogotá, Cundinamarca, Colombia GSB Solutions A tiempo completo

    Important company requires: **Technical Support L3**. **General Activities** - **On-site IT support**: - Inventory management, device administration and maintenance (laptops, desktops, tablets, mobile devices, MAC devices, IHMS data collectors, etc.) - Technical support for networks and servers. - **IMAC and Break-Fix Support**: - Installation of devices...


  • Bogotá, Cundinamarca, Colombia Sutherland A tiempo completo

    **Company Description**: - We are _**_One Sutherland_**_ — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We...


  • Bogotá, Cundinamarca, Colombia PayU A tiempo completo

    **About PayU** PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a...


  • Bogotá, Colombia TTEC A tiempo completo

    Bilingual Technical Support Representative - English-Spanish **Bilingual Technical Support Representative - English-Spanish** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a As a **Bilingual Technical Support Representative** - Spanish-English** working in Bogota, Colombia, you’ll be a part...


  • Cundinamarca, Colombia Recruitment Solution A tiempo completo

    Empresa: Recruitment Solution Descripción de la Empresa Reclutamiento y seleccion de personal Departamento Cundinamarca Localidad Colombia Salario 4.000.000 Tipo de Contratación Tiempo Completo Descripción de la Plaza About the role: This position will be responsible for providing Level 2 technical support. What do you need to...


  • Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo

    **Company Description**: - We are looking for a Technical Support Engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot...


  • Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Company OverviewScotiabank is a global bank with a presence in over 50 countries. We offer a wide range of financial services to individuals, businesses, and institutions.Job DescriptionWe are seeking an experienced Technical Support Specialist to join our team in Bogotá, Colombia. The successful candidate will provide second-level triage and support for...


  • Bogotá, Colombia Seligo Tech A tiempo completo

    Seligo Tech is helping a leading fintech company find their next Technical Support Manager.This is the full Job description:About the roleThis position will be responsible for leading the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world class service, and creating permanent...


  • Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo

    Company OverviewSutherland Global is a leading provider of business process outsourcing and technology services. We deliver innovative solutions that help our clients succeed in today's fast-paced digital landscape.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be...


  • Bogotá, Bogotá D.E., Colombia Thales A tiempo completo

    As a Support & Maintenance Engineer at Thales, you will be part of a team that architects identity management and data protection solutions at the heart of digital security. Our technologies and services help banks exchange funds, people cross borders, energy become smarter, and more. You will be involved in tier II application support for incidents,...


  • Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Support Manager to lead our Bogota site and manage a team of technical support engineers. This is an excellent opportunity for an experienced professional to take on a challenging role and drive success in a fast-paced environment.


  • Bogotá, Bogotá D.E., Colombia SoftwareONE A tiempo completo

    At SoftwareOne, we're seeking a highly skilled Technical Support Specialist to join our team in Bogotá. As a key member of our technical staff, you will provide exceptional support to our clients by resolving technical issues and implementing solutions.The ideal candidate will have a strong background in systems engineering, electronic engineering, or...

  • Technical support manager

    hace 2 semanas


    Bogotá, Colombia Seligo Tech A tiempo completo

    Seligo Tech is helping a leading fintech company find their next Technical Support Manager. This is the full Job description: About the role This position will be responsible for leading the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world class service, and creating permanent...


  • Bogotá, Bogotá D.E., Colombia Recruitment Solution A tiempo completo

    About Recruitment SolutionThis position is part of our team in Bogota and will be responsible for providing Level 2 technical support.What you need to succeed:Proficiency in English [C1]Experience with API calls, logs, and SQLSchedule: Monday to FridayWork Mode: Hybrid modeSalary: $4,200,000 (negotiable) Contract: Permanent


  • Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo

    **Company Description** R24_0001790|CO** Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. As a** Technical Application Support**, you’ll be part of a team of smart,...


  • Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completo

    About the RoleSeligo Tech is seeking an exceptional Technical Support Director to lead their L2 Technical Support and requirements team. This is a rare opportunity to join a forward-thinking fintech company and make a lasting impact.Key ResponsibilitiesLead, mentor, and guide the team to achieve high performance and efficiency.Create KPIs and monitor...


  • Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

    TTEC's Award-Winning Employment Experience We are seeking a highly skilled Technical Support Specialist to join our team in Bogota. As a key member of our global family, you will be responsible for delivering exceptional customer experiences through technical support and troubleshooting. About the Role In this role, you will work closely with customers to...


  • Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completo

    Sutherland, a leading global technology services company, is seeking an analytical and detail-oriented Technical Support Specialist to join our team. This role offers an exciting opportunity to work with cutting-edge technologies and contribute to the success of our clients.As a Technical Support Specialist, you will be responsible for providing top-notch...