Supv, Technical Service

hace 3 meses

Cali, Colombia BAXTER A tiempo completo

**Vantive: A New Company Built On Our Legacy**

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.**Key Responsibilities**:

- Supervise a team of repair technicians, providing guidance and support as needed
- Ensure that all repairs are completed timely and to a high standard, meeting, or exceeding customer expectations
- Manage inventory and ordering of parts and supplies, ensuring that the repair center is well-stocked and operational
- Troubleshoot and resolve any technical issues or problems that arise during the repair process
- Communicate effectively with customers, providing regular updates on the status of their repairs and addressing any concerns or questions they may have
- Maintain accurate records of repairs, including parts and labor charges, and ensure that all repairs are reported to cost centers in a timely manner
- Identify opportunities for process improvement and implement changes as needed to increase efficiency and productivity
- Collaborate with other departments, such as sales and customer service, to ensure that customer needs are being met and that the repair center is operating effectively
- Provide training and development opportunities for repair technicians to improve their skills and knowledge
- Monitor and report on key performance indicators, such as repair completion rates, customer satisfaction, and repair center profitability
- Ensure that all repairs are performed in accordance with company policies and procedures, and that all safety protocols are followed
- Manage the repair center budget, including the allocation of resources and the tracking of expenses
- Maintain a clean and organized work environment, and ensure that all repairs are performed in a professional and workmanlike manner

**Requirements**:

- 3+ years of experience as a repair technician or supervisor in a related field
- Strong leadership skills, with the ability to motivate and support a team of repair technicians
- Mechanical aptitude and understanding of electronic and mechanical systems
- Excellent bilingual communication and interpersonal skills, with the ability to work well with customers and other stakeholders
- Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues
- Ability to work well under pressure, with a focus on meeting customer deadlines and delivering high-quality repairs
- Familiarity with repair center software and systems, such as repair tracking and invoicing systems
- Strong attention to detail, with a focus on ensuring that all repairs are completed accurately and to a high standard
- Ability to work in a fast-paced environment, with a focus on efficiency and productivity

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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