Instructional Designer

**See yourself at Twilio**

Join the team as our next Instructional Designer.

**Who we re & why we're hiring**

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

**About the job**

This is an exciting opportunity to join a dynamic, growing training and enablement team that is responsible for onboarding and upskilling new Twilions in Customer Support on topics such as Twilio's products, support processes and tools, technical skills, and soft skills. You will work with a team of instructional designers as well as stakeholders within Support to assess organizational needs and to design, develop, and deliver training materials via different learning modalities to Twilions across the Support organization.

**Responsibilities**

In this role, you'll design, create, and deliver engaging learning content (e.g. job aids, e-learnings, micro-learning video content, learning plans, and learner communications). Specific examples include:

- Create and maintain e-Learning and microlearning content with a variety of authoring tools - e.g. Articulate 360, Camtasia, and SnagIt.
- Develop Instructor-led training using Google Slides; provide feedback and an expert learning opinion on ILT content and format to partners and stakeholders; facilitate learning sessions as needed.
- Develop additional content as required - e.g. course outlines, training aids, assessments, and facilitator guides.
- Support the development of processes for training content pipeline, including intake, validation, review, launch, etc.
- Manage the end-to-end learning development process, including stakeholder request management, needs analysis, development, delivery, evaluation, and revision.

**Qualifications**

**Required**:

- 4+ years of experience in instructional design and training facilitation in a software engineering or technical environment
- Experience building engaging and impactful learning content - from analysis to evaluation, and ongoing iteration
- Excellent oral and written communication skills
- Intellectual curiosity, a deep growth mindset, and the desire to constantly improve
- Ability to thrive in a high-velocity and dynamic environment

**Desired**:

- High degree of fluency in GSuite, including: Slides, Docs, Sheets, and Forms.
- Formal experience or education in Learning and Development, Information Technology, Software Development or other related fields
- Bachelor's degree preferred

**Location**

This role will be remote and is based remotely in Colombia.

**What We Offer**

There are many benefits to working at Twilio. In addition to competitive pay, Twilio offers generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

If this role isn't what you're looking for, please consider other open positions.