Retention Specialist Job Description

hace 2 semanas

Próximo Empleo, Colombia Unified Benefits South A tiempo completo

Requisites:

- Bachelor's degree in sales, marketing, or related field.
- 3+ years experience in a similar role.
- Excellent customer service skills.
- Strong conflict resolution skills.
- In
- Depth knowledge of sales and marketing software.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Advanced organizational skills

**Responsibilities**:

- Communicating with customers and sales representatives.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.

CONDICIONES DEL EMPLEO

Jornada laboral: Tiempo Completo

Tipo de empleo: Trabajo Fijo

Salario: COP 6,000,000.00 - 12,000,000.00 Quincenal

Cantidad de vacantes: 1

REQUERIMIENTOS

Experiência Mínima: No especificado

Sexo: Indistinto

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