: QA Coordinator

**Shift days, hours, and time zone**: Sundays to Thursdays 10 am to 7 pm Colombian time, Fridays and Saturdays off

**Salary 3.850.000 COP**

**Job description**:
- Analytical and data-driven. - Experience in quality assurance, preferably in customer service. - Strong customer service skills. - Open to new ideas and able to manage processes remotely.

**Responsibilities**:

- Ensure consistent processes across all offices (currently 3). - Map and monitor office processes to ensure quality. - Provide the ultimate customer experience. - Analyze data to drive improvements in service delivery.. Be engaged in scheduling, customer service and recruitment processes. Take some office calls to leave a message
**Skills and qualifications - Hard and soft skills**:

- Analytical and data-driven. - Experience in quality assurance, preferably in customer service. (It's a must) - Strong customer service skills. Work under pressure

Tipo de puesto: Tiempo completo

Pregunta(s) de postulación:

- Do you have experience in quality assurance, preferably in customer service?

Idioma:

- English (Obligatorio)