IT Assoc Technician

**Requisition Number**: AMER29103

**Employment Type**: Full-time

**Location**: Bogota

**Job Summary**: The Associate IT Technician performs a combination of the following technical IT support activities with supervision: Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets, including end-user assets, networks, security systems, communication systems, etc. May provide support in-person or virtually. Occasionally provide after hour and weekend support. Understands and executes IT processes and standards, including incident management, software installation, configuring, etc. Has an understanding of worldwide and local security policies to ensure ZBS information assets are protected. May be required to lift/move technical equipment.

**Principal Duties and Responsibilities**: - Provide direct customer support for Zimmer IT assets
- Executes and understands IT processes and standards
- Understands global/local security policies
- Understands how to document IT support issues and their resolution through ticketing system Assist other IT staff in various IT projects, as needed

**Expected Areas of Competence**: - Ability to work successfully within a team and build effective working relationships
- Customer-first and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner
- Understanding of end-user IT technology; basic understanding of networking technology preferred
- Effective interpersonal and communication skills (written/verbal)
- Analytical and critical thinking skills
- Must be able to multitask and prioritize work effectively Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a “can do” approach

**Travel Requirements**: - High School diploma required; bachelor’s degree in Information Technology or related field preferred
- Technical IT certifications preferred 1-3 years of experience in computer maintenance and support or equivalent combination of education and experience