Technical Support Specialist Leading Information..
hace 2 semanas
**About us**
We're an **accredited full-service Software Licensing, Network Services and Support provider** that offers Managed IT Services, Microsoft and Cisco technology consulting, Network and Telecommunications, Application Development, Cloud Solutions, Outsourced IT Helpdesk and Virtualization for small to medium-sized businesses. We are a Microsoft Gold and Cisco Premier Partner, **a leading Information Technology (IT) company** that assures 'Business Technology Simplified' services and products.
**Our Proposal**
The **System Administrator’s** purpose is to **maintain** the servers, computer
systems, hardware & software, printers & scanners and other peripherals of
the clients,** ensuring** that they run smoothly and** **providing L1 and L2 technical**
- Performing **support and troubleshooting** to different** Cloud Technologies** (MicrosoftAzure, Office 365, MS SharePoint etc.).
- Performing **support and troubleshooting** to different **security platforms, anti-virus**, and **malware.**:
- **Design, plan and implement **group policies for an enterprise environment, troubleshooting group policy. Perform group policy backup and recovery.
- **Perform ongoing performance** tuning, hardware **upgrades**, and **resource optimization** as required.
- ** Develop, maintain, and document** installation and configuration procedures.
- **Maintain network servers** such as file servers, VPN gateways, and intrusion detection systems.
- Experience in **managing a wide number **of users.
- **Other related jobs** that will be assigned by the manager.
**It can be a perfect match if you meet...**
- At least a **College/Bachelor's Degree**; Computer Engineering, IT, or any related course (Electronics Engineering or IT degree is a plus).
- At least** 4+ years **of solid work experience in related industry, preferably in MSP.
- Experience of **basic Windows OS troubleshooting**, and **configuration** is a must.
- Can work in **rotational shifts.**
- Having an **Advanced level **of **English.**
**It would also be a plus if you...**
- **Experience and/or knowledge** of** basic Mac OS troubleshooting**, and **configuration **is an advantage.
- **Experience and/or knowledge** with different** security platforms, anti-virus, **and **malware** (Symantec Endpoint Protection, Windows Defender, etc.) is a plus.
- **Experience** with the following technology is a huge advantage
- Microsoft Azure
- Office 365
- SharePoint
- ConnectWise Manage/Service Now/BMC Remedy/ Jira
- **Certification **in **Microsoft, Windows, Cisco**, or **Symantec** is a big plus.
**What do we offer?**
- Health Insurance (HMO Card)
- Leave Credits
- Annual Appraisal
- Training, Exams, and Certifications
- Opportunity to Travel Abroad
- Learning from the best in Global Culture
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